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    Customer Success Manager - Chicago, United States - CCC Intelligent Solutions

    CCC Intelligent Solutions
    CCC Intelligent Solutions Chicago, United States

    3 weeks ago

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    Description
    CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people.

    Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.


    Our advanced capabilities in AI, IoT, telematics, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy's digital transformation.

    At CCC, our mission is to keep people's lives moving forward when it matters most.

    Diversity of experience and perspective is key to our pursuit so we can deliver a future of possibilities for our customers.

    The Role


    The primary objective of the Customer Success Manager is to work with the Group Vice President and Account Manager's as well as the client in addressing operational and service management issues associated with the Account Group.

    This role is also a subject matter expert in CCC products and in expressing their value propositions.

    This is a remote position with 25-30% travel.

    Key Responsibilities:
    Supports AMs in meeting specific client needs in managing an account.

    Acts as interface among AMs, Field Consultants, and service organization in tracking down and resolving status of open client issues.

    Follows-up and closes issue with clients.
    Develops operational scorecards for each designated account.
    Supports sales management process (e.g. pipeline report, call report monitoring etc. for designated accounts.)
    Provide and review management reporting with users and their management providing insight.
    Monitors account service plans to reduce issues and detect competitive threats.
    Interpret data, analyze results using statistical techniques and provide ongoing reports.
    Identify, analyze and interpret trends or patterns in complex data sets

    Requirements:

    4-year degree or equivalent work experience required.
    3 years of service experience preferred.
    Strong ability to Identify, analyze and interpret trends or patterns in complex data sets.
    Experience working with tools like Excel, PowerPoint, Tableau OR PowerBI preferred
    Strong project management, coordination skills required
    Knowledge of the Insurance Industry preferred

    About the company's commitment to its employees:

    CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives.

    Our team is defined by our values of:
    Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

    CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

    CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members.

    Each team member plays an important role in the company's success and each team member has a voice.

    CCC employee engagement and job satisfaction ratings consistently exceed industry norms – underscoring the value CCC places on its employees.

    Explore the

    Employee Experience

    at CCC.
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