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    Customer Success Manager - Chicago, United States - TalentBurst, an Inc 5000 company

    TalentBurst, an Inc 5000 company
    TalentBurst, an Inc 5000 company Chicago, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    Title: Customer Success Manager

    Location: Chicago, IL

    Duration: 6 Months

    Job Description:

    Duties:

    The Customer Success Manager will lead customer relations to promote successful plans, engagement strategies, and impactful frameworks. Demonstrating a strong executive presence and a profound grasp of digital marketing, utilizing various sources of information, notably business trends and metrics, to enhance innovative customer experiences.

    Responsibilities include:

    • Ensure Customer's success with Client, integrating planning, customer health, multi-solution adoption, and measurable impact per industry specialization
    • Act as the primary contact throughout the Customer's journey, establish measurable success plans with defined outcomes, and maintain coherent communication internally and externally
    • Network within accounts to execute the client's strategy successfully
    • Provide an outstanding customer experience through proactive communication, coordinating internal resources, and utilizing the customer engagement model to align with customer business objectives
    • Promote the adoption of Client Experience Cloud products, leveraging data for insights and progression
    • Encourage innovation by sharing industry insights and new ways for customers to utilize Client solutions
    • Identify customer risks and collaborate on improvement plans with the Client team
    • Act as the customer's advocate internally at Client, conveying strategic use-cases, process enhancements, and feedback into the internal ecosystem
    • Engage in continuous improvement initiatives to enhance customer success efficiently and effectively

    Skills:

    What you need for success:

    • 10+ years of experience in Customer Success within Software as a Service and Digital Marketing
    • Previous experience in Agencies
    • Passion for driving customer success and delivering measurable outcomes
    • Effective communication and interpersonal skills, adept at conflict resolution and building partnerships
    • Strong consulting abilities
    • Capability to prioritize, multitask, and perform under pressure
    • Outstanding organizational, presentation, and communication skills, both verbal and written
    • Familiarity with software in digital marketing and/or digital media, including data platforms, content management, and customer journeys
    • Proficient in Program Management within large organizations, facilitating change across departments
    • Proven experience in account planning, customer success plans, leading executive meetings, and workshops
    • Skilled at conducting executive-level discussions and presentations
    • Ability to travel (approximately 20%)
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