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    Customer Success Manager - Chicago, United States - Part Analytics, Inc.

    Part Analytics, Inc.
    Part Analytics, Inc. Chicago, United States

    1 week ago

    Default job background
    Description
    Part Analytics is a VC-backed B2B software startup providing the leading Design to Procure platform for Electronics Value Chain.

    Our mission is to empower engineering, procurement and supply chain teams to collaborate seamlessly to make smarter, faster decisions throughout the product lifecycle.

    Our AI-powered platform helps manufacturing OEMs and suppliers get the best cost for electronic components, mitigate supply risk and accelerate product development.

    Customers include large and complex enterprise companies, as well as small- and medium-sized OEMs and Contract Manufacturers seeking to achieve best-in-class supply management practices.

    Job Description

    Customer Experience/Success
    Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct Material/Electronics Sourcing professionals
    Provide ongoing support to optimize the platform adoption based on evolving business needs.
    Client Engagement
    Manage relationships at different levels of client's organization from user level to VP level
    Organize and lead business reviews with key stakeholders (Director, VP level) at client organization
    Proactive Savings Assessment
    Identify and summarize compelling direct material cost savings opportunity insights generated by Part Analytics' platform.
    Collaborate with clients to develop strategies for realizing identified savings opportunities.
    Strategic Negotiation Support
    Provide best-practice enablement for clients, offering strategic negotiation support to achieve exceptional results in procurement and sourcing activities.
    Share insights and tactics to strengthen clients' negotiation capabilities.
    New Feature Promotion/Identifying Upsells
    Evangelize new features of Part Analytics' platform to clients, demonstrating their value and potential impact and identify upsell/cross sell opportunities
    Work closely with product teams to refine and enhance new concepts, ensuring alignment with client needs and industry trends.
    Qualifications


    This role requires a deep understanding of procurement and supply chain processes, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.

    Minimum of 5 years of Account Management or Customer Success Management experience in supply chain, consulting, B2B SaaSor Electronics industries.

    Bachelor's degree in Business, Supply Chain Management, or a related field.
    Proven experience delivering advisory services, preferably in the SaaS, supply chain, or procurement domain.
    Strong understanding of supply chain processes and best practices.
    Deep understanding of direct material sourcing processes in manufacturing.
    Ability to travel to client sites as needed (if applicable).
    Certifications in relevant technologies or methodologies (e.g., APICS, Lean, Six Sigma) are a plus.
    Strong analytical and problem-solving skills to provide insightful analysis
    Ability to effectively communicate complex concepts and insights to diverse stakeholders.
    Additional Information

    Remote/WFH/Work from Anywhere
    Healthcare Reimbursement with unlimited/take what you need sick day policy
    Unlimited/take what you need vacation and personal time
    Above All Else, You Are
    Open-minded: Keeping an open mind is the key to fostering creativity, innovation, and agility.

    Good ideas can come from anywhere, so we are always open to different approaches and input from our employees, partners, and customers.


    Passionate:

    We are dedicated, driven top-performers who commit the time and energy required to keep our skills honed and our domain expertise current.


    Curious:

    We ask "why?", aren't afraid to experiment, and use drive and critical thinking to improve everything about our work.


    Customer-Centric:

    Our customers are the reason for our success, and we are committed to putting the best interest of our customer base at the core of everything we do.


    Fair:

    We work to provide a fair, inclusive environment where employees, customers, and partners can feel comfortable and be themselves.

    #J-18808-Ljbffr
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