Jobs
>
Chicago

    Client Success Manager - Chicago, United States - Amazon

    Amazon
    Amazon Chicago, United States

    3 weeks ago

    Amazon background
    Description
    Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions.

    We partner with advertisers to reach Amazon customers on , across our other owned and operated sites including Twitch, on other high quality sites across the Amazon DSP, and on millions of devices across Streaming TV.

    If you're interested in joining a rapidly growing organization working to build a unique, world-class advertising group with a relentless focus on the customer, you've come to the right place.

    Key job responsibilities


    As Senior Client Success Manager, you will work together with various departments to ensure our customers receive best in class support and manage all aspects of campaign execution, delivery and final reporting.

    The Client Success Manager will play an integral role in maximum revenue recognition and renewed business with sales and other Amazon partners.

    A day in the life


    You Will:

    • Be an expert of all Twitch and Amazon products and exhibit a solid foundation of technical knowledge and site features
    • You will lead strategic initiatives from pitches to execution, management and quality control of all sponsor opportunities from sale to project completion, ensuring client satisfaction and meeting all timeline milestones
    • You will oversee Twitch programming including 'influencer' promoted broadcasts, tournaments, contests and sweepstakes, custom interactive digital products and custom commercials
    • You will manage both domestic and global projects working closely with your counterparts in our other global offices across Amazon
    • You will be accountable for client relationships after the program has sold through, ensuring a good experience for our customers
    • You will you hit each milestone deadline, ensure expectations are set and all deliverables are met to make certain the client's vision is realized
    • Provide clients with weekly reporting, delivery analysis and recommendations
    • Keep Sales apprised of all key issues, updated and relevant data throughout the campaign process
    • Work crossfunctionally with sales and other Amazon partners to drive incremental revenue and increase advertiser satisfaction
    We are open to hiring candidates to work out of one of the following locations:

    Chicago, IL, USA

    Basic Qualifications


    You Have:

    • 5+ years of online media experience
    • Experience with pitching and helping clients execute custom branded campaigns
    • Working knowledge of

    Microsoft Office:
    PowerPoint, Excel, and Word.

    Preferred Qualifications


    Bonus Points:

    • Excellent written, presentation and oral communication skills
    • Excellent collaboration skills
    • Able to proactively troubleshoot and problem solve quickly and through the proper escalation process
    We are an equal opportunity employer and value diversity at Twitch.

    We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.

  • AvePoint

    Customer Success Manager

    3 weeks ago

    AvePoint Chicago, United States

    **About AvePoint**: · At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you · **About ...

  • Resilience

    Customer Success Manager

    2 weeks ago

    Resilience Chicago, United States

    As a Customer Success Manager, you will lead our efforts in ensuring the success and satisfaction of our customers. You will be responsible for building and maintaining strong relationships with key clients, understanding their needs, and strategizing to drive long-term value and ...

  • Adyen

    Manager, Customer Success

    3 weeks ago

    Adyen Chicago, United States

    **This is Adyen** · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we cre ...

  • Salesforce

    Customer Success Manager

    1 week ago

    Salesforce Chicago, United States

    Job Category · Customer Success · Job Details · **About Salesforce** · We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in ...

  • Price f(x) AG

    Customer Success Manager

    3 weeks ago

    Price f(x) AG Chicago, United States

    **Job Description**: · - Join our family at Pricefx, a **leading SaaS Pricing** (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to **stable employment**. We value flexibility and provide ho ...

  • Kastle Systems

    Customer Success Manager

    2 weeks ago

    Kastle Systems Chicago, United States

    Overview: · **Join the leader in providing smarter solutions for a safer world.** · The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologie ...

  • Tegus

    Customer Success Manager

    1 week ago

    Tegus Chicago, United States

    Tegus is the leading market intelligence platform for key decision makers. We power some of the world's most well-respected institutional investors, corporations, and consultancies through the largest and most comprehensive database of primary and market information. Our products ...

  • Curana Health

    Client Success Manager

    2 weeks ago

    Curana Health Chicago, United States

    **Job Details** · **Job Location**: Chicago, IL - Chicago, IL · **Position Type**: Full Time · **Salary Range**: Undisclosed · **Description** · Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes ...

  • Kestrel Associates

    Client Success Manager

    4 days ago

    Kestrel Associates Chicago, United States

    Overview: · We are looking for a technically savvy customer success manager who can provide ongoing support to our clients and network with them. You will contribute to building relationships, implementing new programs that will help increase revenue potentials and minimize churn ...

  • WTW

    Client Success Manager

    6 days ago

    WTW Chicago, United States

    Are you passionate about building meaningful relationships and eager to drive success for both clients and your career? WTW is looking for a proactive and dedicated Client Success Manager to join our dynamic team in North America. This role offers you the chance to make a signifi ...

  • Expedia Group

    Client Success Manager

    1 day ago

    Expedia Group Chicago, United States

    **Client Success Manager (US - Contract)** · **Salary/Hourly Rate**: · $33 - $38 per hour · **Onsite/Remote**: · **Position Overview**: · This role resides within the Media Solutions Media Account Management team. The AM I's primary responsibility is leading the creative producti ...

  • Sensirion Connected Solutions

    Customer Success Manager

    1 week ago

    Sensirion Connected Solutions Chicago, United States

    **Area of activity**: Marketing & sales**Position**: Professionals**Location **:Chicago, USA · - Calculate route**Job notifications **:Receive notifications for similar positions.- · **Share**: · Build strong relationships with North American customers and monitor their experienc ...

  • SpotOn: Corporate

    Client Success Manager

    3 days ago

    SpotOn: Corporate Chicago, United States

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help ...

  • RLDatix

    Success Plan Manager

    1 week ago

    RLDatix Chicago, United States

    Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Truste ...

  • FARE (restaurant)

    Catering Sales and Success Manager

    2 weeks ago

    FARE (restaurant) Chicago, United States

    About us: · FARE, a rapidly growing healthy fast-casual concept, is seeking a dynamic Catering Sales Manager to drive our sales in Chicago. · **Responsibilities**: · - Develop and execute sales strategies · - Build and nurture client relationships · - Generate leads, conduct tast ...

  • Salesforce

    Partner Success Manager Amer

    4 days ago

    Salesforce Chicago, United States

    Job Category · Sales · Job Details · **About Salesforce** · We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole ne ...

  • Equifax

    Customer Success Manager, Commercial

    4 days ago

    Equifax Chicago, United States

    A Customer Success Manager (CSM) is a self-starter who demonstrates an owner's attitude towards our clients. The CSM partners with clients to identify and meet business objectives, ensures clients receive maximum value from our solutions, and provides proactive support with the g ...

  • Workato

    Enterprise Customer Success Manager

    1 day ago

    Workato Chicago, United States

    **About Workato**: · Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful. · Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-de ...

  • Google

    Customer Success Manager, Chrome Os

    1 week ago

    Google Chicago, United States

    **Minimum qualifications**: · - Bachelor's degree or equivalent practical experience. · - 6 years of experience in a customer-facing role and driving customer development programs. · - Experience managing customer organizational structures, developing technology programs, definin ...

  • Google

    Customer Success Manager, Chrome Os

    3 weeks ago

    Google Chicago, United States

    **Minimum qualifications**: · - Bachelor's degree or equivalent practical experience.- 6 years of experience in customer-facing and driving customer development programs. · - Experience managing customer organizational structures, developing technology programs, defining mileston ...