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End User Engineer - Chicago, United States - Underground Administration
Description
Job Description
Job DescriptionJob Title: Remote Endpoint Management Engineer
Salary Range: $70,000 - $85,000 per year
Our client is seeking a skilled Endpoint Management Engineer to join their remote team. The ideal candidate will have a strong background in managing the full lifecycle of end-user hardware, OS, and applications, as well as creating new solutions to enable users and advance business objectives.
Key Responsibilities:
Manage and maintain a secure desktop infrastructure through patch management and compliance reporting
Troubleshoot hardware and software issues, and install and maintain hardware and computer peripherals
Produce and maintain desktop standards, knowledge base, operating procedures, guidelines, and system documentation
Develop and implement engineering standards and processes
Serve as an escalation point of contact, focusing on restoring services
Package, test, and deploy system and application updates/patches to the end-user environment
Build automation into daily processes to improve ease of doing business
Recommend and implement improvements to desktop architecture and design
Requirements:
Bachelor's degree in a computer-related field with 2+ years of experience in desktop management, or 5+ years of experience in desktop engineering technical support
Extensive experience with SCCM imaging and patching (3+ years)
Proficient in InTune (2+ years) and Azure Autopilot (2+ years)
Experience automating processes through scripting (e.g., PowerShell, batch)
Experience providing Tier 3 support
Positive and proactive attitude towards customer support and a desire to help people
Strong problem-solving skills and ability to develop quick, sound solutions to complex problems while demonstrating a sense of urgency
Exceptional written and oral communication skills
Excellent time management skills and attention to detail
Ability to multitask in a fast-paced environment to achieve business goals and objectives
Cultural Fit:
Collaborative mindset
Ability to communicate effectively with end-users
Capacity to work autonomously following proper guidance
If you are a highly skilled Endpoint Management Engineer with a passion for creating innovative solutions and optimizing end-user experiences, we'd love to hear from you. Join our client's remote team and contribute to the success of their organization while enjoying the benefits of working from home.
Requirements
Extensive experience with SCCM imaging and patching (3+ years)
Proficient in InTune (2+ years) and Azure Autopilot (2+ years)
Experience automating processes through scripting (e.g., PowerShell, batch)
Experience providing Tier 3 support
Benefits
Paid time off
Medical, dental, vision insurance
Life insurance
401k