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    End User Engineer - Chicago, United States - Underground Administration

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    Description

    Job Description

    Job Description

    Job Title: Remote Endpoint Management Engineer

    Salary Range: $70,000 - $85,000 per year

    Our client is seeking a skilled Endpoint Management Engineer to join their remote team. The ideal candidate will have a strong background in managing the full lifecycle of end-user hardware, OS, and applications, as well as creating new solutions to enable users and advance business objectives.

    Key Responsibilities:

    Manage and maintain a secure desktop infrastructure through patch management and compliance reporting

    Troubleshoot hardware and software issues, and install and maintain hardware and computer peripherals

    Produce and maintain desktop standards, knowledge base, operating procedures, guidelines, and system documentation

    Develop and implement engineering standards and processes

    Serve as an escalation point of contact, focusing on restoring services

    Package, test, and deploy system and application updates/patches to the end-user environment

    Build automation into daily processes to improve ease of doing business

    Recommend and implement improvements to desktop architecture and design

    Requirements:

    Bachelor's degree in a computer-related field with 2+ years of experience in desktop management, or 5+ years of experience in desktop engineering technical support

    Extensive experience with SCCM imaging and patching (3+ years)

    Proficient in InTune (2+ years) and Azure Autopilot (2+ years)

    Experience automating processes through scripting (e.g., PowerShell, batch)

    Experience providing Tier 3 support

    Positive and proactive attitude towards customer support and a desire to help people

    Strong problem-solving skills and ability to develop quick, sound solutions to complex problems while demonstrating a sense of urgency

    Exceptional written and oral communication skills

    Excellent time management skills and attention to detail

    Ability to multitask in a fast-paced environment to achieve business goals and objectives

    Cultural Fit:

    Collaborative mindset

    Ability to communicate effectively with end-users

    Capacity to work autonomously following proper guidance

    If you are a highly skilled Endpoint Management Engineer with a passion for creating innovative solutions and optimizing end-user experiences, we'd love to hear from you. Join our client's remote team and contribute to the success of their organization while enjoying the benefits of working from home.

    Requirements

    Extensive experience with SCCM imaging and patching (3+ years)

    Proficient in InTune (2+ years) and Azure Autopilot (2+ years)

    Experience automating processes through scripting (e.g., PowerShell, batch)

    Experience providing Tier 3 support

    Benefits

    Paid time off

    Medical, dental, vision insurance

    Life insurance

    401k



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