IT Support Analyst - Chicago, United States - Equity Residential
Description
This position will work closely with other IT teams to provision new user accounts, user access and perform some admin functions in multiple systems.
This position will also be responsible for executing certain daily tasks, such as running some services and reports at scheduled times.
This position is occasionally responsible for confidential information and must adhere to strict security policies.WHO YOU ARE
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Knowledgeable. You have a broad-based familiarity with the latest technologies of infrastructure engineering, planning, implementation, and management.
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A Strong Communicator. Your writing and speaking skills are clear, articulate, and effective, demonstrating your ability to interact with and be understood by all levels and various teams across the organization. In addition, you re skilled in communicating in a non-technical manner with everyone from end users to senior management and also in a technical manner to other IT professionals.
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A Problem Solver. You are a creative thinker, who focuses on the problem as stated and gathers information to identify the root cause and achieve an appropriate solution. Your skillfulness in this area helps you determine how to best recommend and implement hardware and deploy software to ensure end users are effectively resourced. You also enjoy the challenge of troubleshooting and providing support to IT business partners and end users alike, whenever an unexpected infrastructure issue arises.
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Passionate. Motivated. Eager to Learn. You are resourceful, ask smart questions, challenge the status quo, and regularly seek to understand. You re willing to learn a range of infrastructure and/or technology specialties, based on organizational or business partner needs. And when a special project arises, you volunteer
WHAT YOU LL DO
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- **Process Daily reports,** including employee reports and ServiceNow reports.
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- **Maintain iPhone inventory for property service team members.**:
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PREVIOUS EXPERIENCE AND REQUIREMENTS
- Demonstrable experience with Active Directory, Windows OS, Google Workspace, VPN, Mobile Device Management, Microsoft Office, Chrome OS, ServiceNow.
- Excellent written and verbal communication with the ability to present complex technical information in a clear and concise manner to a variety of audiences
- Strong analytical and organizational skills.
- Must be able to work efficiently and methodically.
- Strong technical skills with creative ability to improve processes and innovate solutions for department and business partners.
- Customerfocused, with an ability to understand and manage customer expectations.
- Ability to manage complex issues which require evaluation and discovery.
- Ability to manage multiple tasks and projects with ease
- Ability to learn and adapt to new systems and technologies
ABOUT US
Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive.
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