Trade Floor Desktop Support - Chicago, United States - BMO US

BMO US

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

111 W Monroe - 115 S LaSalle Chicago Illinois,60603

Primary Responsibilities include:
Imaging/Reimaging of corporate and BYOD end user systems (Laptops / Desktop/ Thin Client devices) utilizing SCCM platform based on Service Now approved tickets
Provide MFD's Support for the Imaging devices (print/scan/copy/fax) at the site.
Internal Move / Add /Change support including large scale/bulk office moves/restacking activities, etc. (all moves).
Well versed in providing White Glove VIP/ Concierge Services, Home / Remote support to ALL BMO CM (Capital Markets) end user community.
Multi
Tasking attitude and capabilities is a must for this position.
Provide IT orientation and training to ALL new CM employees on existing Desktop/ Laptops systems and software.
Ability to coordinate CM End users' issues with various Level 3 Server / Network support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide Smart Hands and Eyes Support for servers, network and security devices in remote site locations, as per BMO policies and procedures and when requested by IT management.
Provide accurate and timely logging of customer incidents/ services requests in Service Now to meet agreed upon service level agreements (SLA).
Supporting ALL End User Device Lifecycle Management activities as per BMO Capital Markets policies and procedures.
Participate in maintain appropriate IT equipment Inventory and sparing requirements.
Maintain Asset Management tools that support automatic discovery (such as SCCM), facilitate effective device deployment, reuse of assets, and provide a common view of user's information
Provide "value added" end user consultation for short "how to questions".
Perform enduser related Audit / Compliance / Security controls such as: Access reviews, risk assessments, controls verifications, Asset Management facility inspections, maintenance of verification logs on need basis.
Perform breakfix support for Laptop, desktop, tablets and associated hardware peripherals with 3rd party vendors for warranty repair/replacement.
Provide Oncall support if required outside business hours on a rotational basis
Provide IT end user support for disaster recovery and emergency response activities in the event of emergency situations at local site
Provide basic AV and conference room and meeting setup service during business hours and as requested.
Follow standard ITIL best practices for Tickets. Service Requests and Change /records and device management.
Ability to participate in supporting and answering calls on AWS connect & IPC voice support is important.

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Qualifications:

Typically 5+ years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.
Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
Technical proficiency gained through education and/or business experience.
Verbal & written communication skills
Indepth.
Collaboration & team skills
Indepth.
Analytical and problem solving skills
Indepth.

Influence skills

Indepth.
Data driven decision making
Indepth.

Compensation and Benefits:

$61, $114,400.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure.

Salaries for part-time roles will be pro-rated based on number of hours regularly worked.

For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

We're here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.

We strive to help you make an impact from day one - for yourself and our customers.

We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.