- Work with both department and organizational stakeholders to research, analyze and implement enterprise-wide solutions/capabilities/enhancements to support the organization's business/mission goals and objectives.
- Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Change Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, as well as integrations and workflows supporting operational integrity and ease of use.
- Maintain Forms, Reports, Views, Workflows, Groups and Roles, including custom Roles when necessary
- Coordinate application and platform upgrades, including robust and complete test models
- Troubleshoot and resolve problems; Orchestrate and automate tasks
- Design and develop solutions that leverage ITSM modules such as HR, ITSM, Discovery, CMDB, Knowledge and ITOM using configuration and custom JavaScript
- Coach and train co-workers, and maintain working relationship to coordinate development and maintenance of the ITSM system
- Lead discovery sessions and process definitions with stakeholders and developers
- Develop Reports, Dashboards and analytical reports supporting business objectives and summarization of activities and trends
- HS Diploma
- ServiceNow Certified Systems Administrator (CSA)
- Bachelor's Degree in Information Systems, Business Administration, or related field
- ITIL Foundations Certification
- Agile Training/Certification
- ServiceNow Certified Implementation Specialist (CIS)
- ServiceNow Certified Application Developer (CAD)
- Asset Management Experience
- ITBM Experience
- Strong demonstrated understanding of ITSM configuration process including health, maintenance, building and configuring UI policies, actions, scripts, pages and business rules
- Strong demonstrated understanding of the ServiceNow platform and underlying modules
- Strong demonstrated understanding of ITSM processes
- Strong demonstrated ability to build tables, views, dashboards, UI navigation principles
- Strong demonstrated ability to build complex workflow including the use of JavaScript and other configuration scripts in a ServiceNow environment
- Strong demonstrated ability to define SLAs within the environment
- Strong demonstrated ability to create/develop service catalog items, record generators, orders
- Strong demonstrated ability to create reports and integrating them into distributed dashboards
- Strong demonstrated analysis and problem-solving skills to assess the customer needs and determine appropriate solutions.
- Strong demonstrated ability to create users, roles and maintain cost-effective and secure user management
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Development Manager
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Fire Safety and Protection Washington, United States**About Us** · Founded in 1964, Livingston Fire Protection, now Fire Safety and Protection, LLC, is a high-growth fire and life safety business offering a comprehensive set of services across a breadth of customers and geographies. FSP is a leading provider of fire and life safet ...
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Q2 Impact Arlington, United States*** · The Business Development (BD) Manager is a member of the Q2 Operations Team primarily managing proposals, conducting proposal recruitment, and working closely with the Contracts and Pricing team to develop partner agreements and pricing proposals. S/he will have primary res ...
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Business Development Manager
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Jefferson Consulting Group Washington, United StatesJefferson Consulting Group is seeking a **Business Development Manager** to work within Jefferson's Growth Office and provide support, as needed, for Jefferson Business Consulting clients. · This role will be hybrid. The position is expected to be in the Washington, DC area with ...
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ServiceNow IT Service Management Developer - Columbia, United States - Think Consulting
Description
100% RemoteMust reside in the following states: Maryland, Virginia, DC, or Southeastern PennsylvaniaNo C2C or Sponsorship
General Summary
The ITSM Developer is responsible for working to develop and implement technical solutions on the ITSM platform.
The ITSM Developer will provide administration, application development, maintenance and technical support using best practice product programming techniques to configure robust solutions to the organization using the designated ITSM platform.
The ITSM Developer will work with a team of professionals to deliver solutions involving all aspects of service delivery including ITIL Request, Incident, Problem, Change, Knowledge, Asset and other modules designed to automate and add meaningful value to the organization.
The ITSM Developer will use software development methodologies best practices to conduct requirements analysis, system design, and play a vital role throughout the entire development lifecycle in a high velocity organization.
Principal Responsibilities and Tasks:
The following statements are intended to describe the general nature and level of work being performed by Interns assigned to this classification.
Education and Experience:
3. 5+ years of experience in IT Service Management Process, Design and Administration (may include the 3+ years of experience as a ServiceNow Administrator/Developer
4. 3+ years of RESTful or SOAP web services
5. 3+ years of experience with HTML and JavaScript
6. 3+ years of experience with the key technologies relevant to ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Note:
Eligible candidates must possess all qualifications stated in 1. through 7. above.
Preferred Qualifications:
Knowledge, Skills and Abilities:
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