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Part Time Customer Service - Eden Prairie, United States - Jerry's Foods
Description
**POSITION TITLE:** Customer Service Representative
**ACCOUNTABLE TO:** Customer Service Manager (CSM)
**PRIMARY OBJECTIVE**
To assist in monitoring and maintaining accurate and efficient front end functions and perform cashiering duties as required to ensure a positive shopping experience for customers.
**NATURE AND SCOPE**
Primary emphasis in this position is to assist in the supervision of the front end, and perform cashier functions. Position follows front end checkout procedures in all transactions, maintaining positive customer relations and expedient processing of all orders. Position assists in supervising the front end with regards to policies and procedures, cashier performance, labor control and customer relations. This position requires on-going customer interaction, providing prompt, courteous and accurate service, social skills/verbal interaction, judgment/decision making, register/scanner operation, reading, lifting, and standing. Position functions and work hours vary according to business needs. Assignments and work direction provided by Customer Service Manager or person in charge.
**ESSENTIAL POSITION FUNCTIONS**
**Assist customers and ensure proper service levels and courtesy from all associates**
Greet, offer assistance, and thank customers
Answer or refer questions, and respond to customer requests as needed
Bring customers to location of item
Perform price checks
Respond to customer assistance needs/calls promptly
Monitor and ensure prompt, courteous, and accurate customer relations
Direct customer problems to next level of management as appropriate
**Monitor and supervise check out procedures to ensure proper product scanning and customer order processing is accurate, efficient and prompt**
Ensure minimal waiting time for each customer
Monitor to ensure all products are rung up appropriately including product under the cart.
Ensure items are scanned so it is properly identified by the register system
Ensure coupons are coded properly
Ensure price checks are obtained and scan error forms completed as necessary
Monitor and ensure policy and procedures are followed when handling tobacco, alcohol and lottery transactions
Ensure proper etiquette is used for telephone and paging system
Ensure adherence to company policies
**Monitor and supervise the handling of all forms of tender and coupons**
Ensure transactions are properly entered into register system
Ensure credit and debit card transactions are properly entered into register system and processed
Ensure electronic transactions (food stamps) are properly entered into register system and processed
Ensure verification of checks and proper utilization of check verification system and processing of checks into register system
Ensure coupons are valid and correctly entered and credited to appropriate department
**Monitor and supervise accurate handling of voids, returns, refunds and exchanges**
Ensure store return, refund and exchange policies are followed
Review for proper authorization and handling
Ensure that transaction is handled in a courteous and efficient manner
**Assist in front end personnel functions**
Conduct training and assess retraining needs
Provide input to Customer Service Manager regarding associates performance
Responsible for documentation of customer feedback regarding front end performance
Keep Customer Service Manager informed about performance issues, front end conditions and problems. Provide suggestions for improvement where possible
**Assist in monitoring front end safety and security procedures**
Ensure associates know and are able to implement emergency procedures
Ensure front end personnel are properly trained in safety procedures and guidelines
Ensure proper authorization for admittance to secured areas
Ensure security tape is applied as necessary for proof of purchase
Monitor and ensure appropriate scanning techniques and ergonomic methods
Notify appropriate personnel in case of theft or shoplifting
Observe front end conditions and ensure clean, organized and safe conditions including filling bags and keeping front end clear of shopping carts
**Perform cashiering duties**
Scan and process customer orders
Ensure positive customer relations and satisfaction
Ensure proper handling of tender and coupons
Follow front end security procedures
Assist with front end cleaning and maintenance
Use personal protective devices (chemical resistant gloves) for cleaning glass
Utilize proper etiquette for telephone and intercom calls
**Follow all store and department policies and procedures**
P**erform other duties as assigned or delegated**
**Americans with Disabilities Act (ADA)**
Jerrys Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying.
**Privacy**
We respect our applicants privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.
locationCub Foods Eden Prairie Den Rd, Eden Prairie, MN 55344Jerrys Enterprises, Inc. has a unique commitment to the customer and a strong history of excellence. For over 50 years we have been your neighbor, serving you, the purposeful, family-focused and smart shopper. Our customers are our top priority, and our friendly staff works hard to make sure your shopping experience is exceptional. Our food market is determined to deliver quality perishables, convenience, competitive pricing, and an authentic neighborhood experience. We make it easy to shop local, eat healthy, go organic and enjoy fresh food