Customer Service Representative - Eden Prairie, United States - Tesla

Tesla Eden Prairie, United States

1 week ago

Tesla background

Description

**Customer Service Representative - Eden Prairie, MN**

????Vehicle Service????EDEN PRAIRIE, Minnesota?? ID114841???? **The Role**

The Tesla Body Repair Program is seeking a Collision Repair Customer Support Specialist to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Body Shop in all aspects of its Authorized Collision Program.

**Responsibilities**

Work scheduling maintenance

Liaison between Customer Claim Specialists and the Body Shop

Vehicle arrival preparation

WARP and CCC administration arrival

Customer communication and expectation

Rental coordination and hand off

Vehicle status updates

Material and supplies reordering

Repair review and delivery

Perform other related duties as assigned

**Requirements**

3-5 years of experience in the collision industry.

High school diploma or equivalent; Certificate from Vocational School in Collision Repair preferred.

Valid Drivers License and a good driving record with at least 2 years of driving experience and insurable.

Excellent written and verbal communication skills as well as the ability to follow instructions.

Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.

Microsoft Office experience preferred.

Must be willing to train others

Must be comfortable working in a collision shop environment

Ability to work independently in limited supervision environments.

Must be at least 18 years of age

**Employee Benefits**

As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.

Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)

3 medical plan choices with $0 paycheck contribution

Vision & dental plans (including orthodontic coverage)

Company paid Life, AD&D, short-term and long-term disability

401(k), Employee Stock Purchase Plans, and other financial benefits

Employee Assistance Program, Paid Time Off, and Paid Holidays

Back-up childcare and employee discounts

**?????**

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**Customer Service Representative - Eden Prairie, MN**

???? Vehicle Service ???? EDEN PRAIRIE, Minnesota ?? ID ???? Full-time **The Role**

The Tesla Body Repair Program is seeking a Collision Repair Customer Support Specialist to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Body Shop in all aspects of its Authorized Collision Program.

**Responsibilities**

Work scheduling maintenance

Liaison between Customer Claim Specialists and the Body Shop

Vehicle arrival preparation

WARP and CCC administration arrival

Customer communication and expectation

Rental coordination and hand off

Vehicle status updates

Material and supplies reordering

Repair review and delivery

Perform other related duties as assigned

**Requirements**

3-5 years of experience in the collision industry.

High school diploma or equivalent; Certificate from Vocational School in Collision Repair preferred.

Valid Drivers License and a good driving record with at least 2 years of driving experience and insurable.

Excellent written and verbal communication skills as well as the ability to follow instructions.

Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.

Microsoft Office experience preferred.

Must be willing to train others

Must be comfortable working in a collision shop environment

Ability to work independently in limited supervision environments.

Must be at least 18 years of age

**Employee Benefits**

As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.

Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)

3 medical plan choices with $0 paycheck contribution

Vision & dental plans (including orthodontic coverage)

Company paid Life, AD&D, short-term and long-term disability

401(k), Employee Stock Purchase Plans, and other financial benefits

Employee Assistance Program, Paid Time Off, and Paid Holidays

Back-up childcare and employee discounts

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