Customer Service Representative - Eden Prairie, United States - Eden Prairie

Eden Prairie Eden Prairie, United States

2 weeks ago

Part time

Description

** Customer Service Representative - Art Center (Part Time)**

**Job Category****:** Parks & Rec-Recreation **Requisition Number****:** CUSTO001599 Showing 1 location **Job Details**

**Description**

****Customer Service Representative Art Center****

**Position Profile**

**Status:** **Part-time**/Temporary/Seasonal (PTS) position, non-exempt

**Salary:** $13/hr

**Location****:** Art Center

**Hours:** Saturdays, 8 am 1 pm (at least 2 per month); hours may vary and additional hours may be available based on business needs.

**Reporting Relationship:** Reports to Recreation Supervisor Art Center

**Recreation Division**

The Recreation Services Division has the responsibility for managing all recreation facilities and providing a variety of affordable recreation programs and services for all age groups and people for all abilities. The staff in this division are responsible for the management of facilities such as the Community Center, the Senior Center, and the Art Center, as well as all other City park buildings and recreation facilities such as swimming beaches, sledding hill, amphitheatre and facilities on school property that are operated in partnership with the School District such as the Oak Point Pool and tennis courts at CMS.

**Position Details**

The Customer Service Representative Art Center, assists with the evening and weekend facility operations including but not limited to: supervising open studio time, room set-up and take-down, clean-up, answering phones, customer service, opening and closing the building, operating the security system, and additional duties as needed. The primary position responsibilities and areas of impact are:

Provides excellent customer service at the front desk to patrons, citizens, customers, and employees of the Art Center, both in-person and on the phone.

Monitors open studio time at the Art Center facilities after regular weekday business hours and on the weekends; additional event work is also available on an as needed basis.

Ensures a clean and safe environment at the Art Center.

Ensures building ordinances, building schedules and building amenities are maintained.

Oversees safe use of equipment and supplies.

Supports the Recreation division services including patron relations, registrations, reservations, meetings, events, and programs.

Provides administrative support including word processing, data entry, filing, cash handling, and record management.

While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

**Position Requirements**

***Education:*** High school diploma, or equivalent (G.E.D.) required; CPR and First Aid certification preferred.

***Work Experience:*** Previous customer service experience required, experience in an arts setting preferred.

***Physical Requirements:*** Must be able to frequently lift/carry/pull up to 35 lbs.; occasionally lift/carry/pull 3575 lbs.

**City Expectations**

We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: **collaboration, innovation, integrity, performance and relationships.**

**Position Specific Expectations**

***Communication:*** Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.

***Attention to Detail:*** Able to find errors in work and solve problems; anticipates issues and performs at a high level of accuracy; sets up systems to ensure errors are not repeated.

***Accountability:*** Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.

***Sound Judgment:*** Able to make a decision based on the right mixture of facts; determines a course of action after weighing and analyzing different options.

**Pre-employment Process**

The City of Eden Prairie conducts professional reference and criminal history checks for all employees joining the organization. All final candidates must successfully complete and pass the pre-employment process before their first day of employment.

**Application Deadline:** Open until filled

**Review Applications: A**s received

**Interviews:** Interviews with qualified candidates will occur within 2 weeks of application review

**Expected Start Date:** April 2022

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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