Customer Service Representative - Eden Prairie, United States - Starkey Canada
Description
** Customer Service Representative**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO004109 Showing 1 location **Job Details**
**Description**
We are seeking a **friendly, hard-working Customer Service Representative** who will be responsible for engaging with customers to process sales orders and respond to customer requests in a fast-paced environment. Our comprehensive training program provides the technical knowledge to consult with our customers to ensure product requests meet patient needs. This is an ideal position for a career minded Customer Service professional or someone looking to gain experience for other positions within Starkey. We serve our customers with **passion, purpose, and excellence** If this sounds like a good fit, please apply today
Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the **industrys first devices** that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.
**Requirements:**
Professional Customer Service experience
Professionalism in appearance, demeanor, and communication
Excellent communication skills and ability to resolve conflict
Previous experience where attention to detail is necessary for job success
Demonstrated ability to comprehend technical product knowledge
Strong computer foundation with ability to multi-task between numerous applications
Proven record of exceeding customers expectations in a fast-paced environment
**Our customer relations representative will:**
Serve and advise Audiologists and Hearing Care Professionals to provide the gift of hearing
Work within numerous systems to process and manage hearing aid orders
Continually work to develop customer service skills
Communicate complex messages to customers clearly and professionally
Identify and anticipate customer requirements, expectations, and needs
Build lasting relationships with customers
**Our culture:**
Our mission is to serve our customers better than anyone else by forming a solid foundation of trust with both our internal and external customers
Extremely talented group of professionals dedicated to exceeding customer expectations
Positive attitudes create a positive and fun workplace
Committed and accountable to teammates and customers
Team before self
Serve with passion, purpose, and excellence
Dedicated to individual professional and personal growth.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)