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    Customer Support Associate - Los Angeles, United States - arketa

    arketa
    arketa Los Angeles, United States

    3 weeks ago

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    Description
    [Full Time] Customer Support Associate at arketa (United States) | BEAMSTART Jobs

    Customer Support Associate

    arketa United States
    Date Posted
    18 Aug, 2023
    Work Location
    Los Angeles, CA, United States
    Salary Offered
    $45000 — $50000 yearly
    Job Type
    Full Time
    Experience Required
    1+ years
    Remote Work
    Yes
    Stock Options
    No
    Vacancies
    1 available
    What we're looking for

    Lovers of fitness and advocates for wellness businesses wanted Our customer experience team supports our partners with using our product and helping them to grow their wellness businesses.

    We also represents the voice of our partners internally. If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you Fitness & wellness providers already using Arketa is a Bonus ????????
    The Role
    Support our Partners (customers) by answering their questions with speedy, friendly responses over chat, email and zoom
    Consolidate and summarize Partner feedback internally with the team to help us keep our finger on the pulse of the industry
    Guide new Partners through the onboarding and migrating process
    Host weekly webinars
    Daily team meetings - we're nice :)
    Troubleshooting and problem solving quickly to deliver fast responses
    Turn grumpy folks into our biggest fans using empathy, transparency, and de-escalation
    Become an expert on all things Arketa by learning new tools and keeping our customers educated
    Always advocating for our Partners while also advocating for Arketa
    Go above and beyond in creating a magical experience for our customers, and helping them to succeed
    Report on insights + industry feedback from customers to improve product features
    The You
    You love meeting new people, kindness comes easily to you, and you have a great attitude
    1-2 years experience in a Customer Support, Communications/PR, or social-oriented role.
    Supporting small and medium size businesses makes your heart skip a beat
    Working remote is in your wheelhouse.
    You have previous experience in a role requiring impeccably written communications across social and email.
    Have great judgment and can problem solve on your feet, always keeping the customer experience in mind.
    Ability to identify opportunities for process improvement that contributes to a first-class customer experience.
    Can explain complex issues clearly.
    Strong experience with Google Suite, Notion, Slack, Intercom and can learn new tech quickly.
    Great at multi-tasking. Able to manage numerous requests and time demands concurrently, while achieving goals.
    Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals.
    Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected of you.
    Four-year post-secondary education/Bachelor's degree (preferred).
    The Benefits
    Budget for in person fitness classes in your area
    Health/dental/vision coverage
    Unlimited PTO / sick leave
    Annual company retreat
    About arketa

    Everything for your fitness or wellness business.


    Company Size:
    People

    Year Founded:

    2020


    Country:
    United States


    Company Status:
    Actively Hiring

    Looking for Partners

    Looking for Clients

    Raising Funds

    Share This Job
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