Product Support Associate - Los Angeles, United States - EVENTIM USA

EVENTIM USA

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title
:
Product Support Associate - B2B

Location
:
Los Angeles, CA

Duration
:
Fixed Term Until October 2028

Reports to
:
Director, B2B Product

Background and Job Purpose:

As a Product Support Associate - B2B, you will play a crucial role in coordinating and executing the ticketing system's delivery for Eventim's Major Events.

This involves close collaboration with the Eventim project team, the client, and other stakeholders.

You'll support major events like the Milan Cortina 2026 & Los Angeles 2028 Games, ensuring the seamless operation and execution of our ticketing systems.

This role is perfect for a highly motivated individual ready to dive into the heart of event ticketing operations and technical system management.

Key Responsibilities/Accountabilities:

Collaborate with the client and Eventim product teams to contribute to the ticketing system requirements
Provide advice and direction on ticketing operations, leveraging your experience in managing significant events and tournaments
Work alongside partners to deploy system and operational solutions
Help in maintaining and creating user manuals and documentation for system usage by partners and clients
Facilitate user acceptance testing for all solutions
Contribute to the overarching project plan and report on task progress
Set up and roll out ticketing systems for each project phase
Aid in coordinating the setup and support for the systems during the event
Offer support to all teams during event operations

Key Knowledge, Experience, and Qualifications Required:

Bachelor's degree in a relevant field or equivalent practical experience in ticketing systems and event management.
Basic understanding of ticketing operations and technical aspects of B2B ticketing programs.
Strong communication skills with the ability to work effectively in a team environment.
Quick learner with a passion for technology and event management.
Flexible and adaptable, willing to work in varying conditions and embrace challenges.
Proficiency in English is required
Must be selfmotivated, organized, and capable of managing tasks with mínimal supervision.

What We Have to Offer:

Opportunity to work with in a dynamic environment leading international provider of ticketing and live entertainment
Compensation Range: $42,000 $52,000

FURTHER INFORMATION
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