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Fremont

    Technical Account Manager - Fremont, United States - Hyve Solutions

    Hyve Solutions
    Hyve Solutions Fremont, United States

    4 weeks ago

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    Description

    Technical Account Manager

    Level IV $120K - $140K

    Primary Responsibilities

    • Serve as the technical post sales and Sustaining project contact as the face of the company for our customer support teams
    • Understand the end-to-end process for RFP, NPI, and Manufacturing to better triage customer cases
    • Ability to create technical content that can be digested by all audiences
    • Ownership of resolution of any customer reported technical issues
    • Engage with customers at all levels of their organization
    • Project manage resolution of technical issues with cross functional engineering teams
    • Lead project postmortems and advocate for continuous improvement
    • Be the forward-thinking voice of the customer and anticipate their needs
    • Lead the overall resolution and control messaging for escalated customer cases
    • Document knowledge best practices for reuse throughout the company
    • Support the sales teams in identifying account expansion opportunities

    What You'll Need

    • Bachelor's Degree or equivalent experience
    • Strong critical thinking skills and experience leading highly complex products through technical support, product development or project management
    • Consistent track record of being a self-starter, balancing multiple tasks simultaneously, prioritizing workload effectively, and growing in a dynamic environment
    • Excellent customer service skills and ability to quickly establish technical credibility with customers
    • Excellent communication skills, written and verbal
    • Willingness to learn
    • Proven problem-solving skills
    • Collaborative attitude
    • Commitment to customer success
    • 5+ years of relevant work experience
    • Ability to travel up to 25%

    Preferred Qualifications

    • Knowledge of server and rack hardware design
    • Experience working with large Cloud providers and Hyperscalers
    • 5+ years of Sales Engineering or Technical Project Management experience
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