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    lead training administrator - Boise, ID, United States - WinCo Foods

    WinCo Foods
    WinCo Foods Boise, ID, United States

    2 weeks ago

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    Description

    Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners.

    With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart.

    In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

    As a ServiceNow Platform Owner, you will be responsible for the administration, configuration, and maintenance of our ServiceNow platform including Incident Management, Change Management, Problem Management, and Service Catalog.

    Collaborate with IT Staff and IT Directors to create optimal system performance, design, architecture, and configurations.
    Provide technical expertise and knowledge to ServiceNow strategic plan and roadmap.
    Collaborate with stakeholders to gather requirements and translate them into technical solutions within the ServiceNow platform.
    Lead ServiceNow Module evaluations based on workflow requirements and structured analysis.
    Perform analysis, diagnosis, and resolution of complex system problems for ServiceNow platform.
    Evaluate, test, recommend, and implement platform enhancements and efficiencies.
    Customize ServiceNow applications using JavaScript, HTML, CSS, and other relevant technologies.
    Optimize stability and usability of ServiceNow through regular application maintenance.
    Review platform configurations for accuracy, standardization, best practices, and simplicity.
    Provide guidance and training to IT Staff as required.
    Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications.
    Manage all ServiceNow application data integration points.
    Make recommendations and participate in implementing ServiceNow requirements.
    Research and stay current in ServiceNow products and applicable integrated technologies.
    Create and maintain a detailed view of the ServiceNow architecture.
    Lead and manage ServiceNow projects to successful completion.
    Administer, configure, and maintain the ServiceNow platform, including Incident Management, Change Management, Problem Management, and Service Catalog.
    Perform platform upgrades, patches, and enhancements as needed.
    Create and maintain documentation related to system configurations, processes, and procedures.
    Bachelor's degree in business administration, information systems, or equivalent work experience.
    Minimum six (6) years of experience in ServiceNow platform administration and support.
    At least five (5) years' work experience in an enterprise-scale IT Operations environment or equivalent.
    Knowledge of Agile development methodologies.
    Serve in an on-call production support structure to resolve problems, potentially after hours.
    Work varied shifts, including nights, weekends, and holidays, depending on need.
    Travel occasionally.
    Work with JavaScript, HTML, CSS, and other web technologies.
    Apply advanced analytical and problem-solving skills in all areas of application and user support.
    Demonstrate proficiency in IT process analysis methods, change control methodologies, software installation and methods, ITIL/ITSM concepts and principles.
    Lead and manage technical projects to successful completion.
    Demonstrate advanced knowledge of server concepts, principles, maintenance and operation.
    ServiceNow Implementation Specialist Certification
    ITIL v3 Foundations or additional ServiceNow Certification, including Certified Application Developer, Certified System Administrator, or Certified Implementation Specialist
    Experience with ServiceNow ITSM, ITOM, HWAM, SWAM, and SPM modules
    Experience in retail business operations.
    All employees must comply with Company policies and applicable laws.

    As WinCo Foods continues to grow, our diversity—from our variety of perspectives and wide range of experiences—is essential to our strategy and success.

    We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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