Jobs
>
New York City

    Client Experience Coordinator - New York City, United States - Richemont

    Richemont
    Richemont New York City, United States

    3 days ago

    Default job background
    Description
    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

    Our objective is to create the most exceptional client experience with the most productive environment and team.

    Doing so with consistency across the network - giving our clients a unified experience throughout North America while enhancing our client development opportunities.

    To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience,

    including personalized product curation, attention, and services for their creation.

    CLIENT EXPERIENCE COORDINATOR - CARTIER, SOHO

    Job Mission


    Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service.

    In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty.

    Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.

    Key Responsibilities


    • Create exceptional client experiences
    • Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment
    • Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
    • Utilize Maison storytelling and heritage to enhance the client experience
    • As part of appointment support, assist sales associates to set the stage with impactful discovery and pre appointment browsing
    • Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
    • Assist clients with quick service requests, repair drop off or pick up, personalization requests, such as complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc.
    • Assist the commercial and management teams with client development related activities, including data entry, various report management, and execution of client treatments
    • Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed
    • Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries
    • Consistently reach and aim to exceed all KPIs
    Optimize the boutique environment


    • Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
    • Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
    • Assist with merchandising and overall display maintenance of the boutique (e.g., maintain proper visual standards, product maintenance and understock organization, cleanliness)
    • Partner with the Operations Coordinator to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization
    • Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
    • Assist with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
    • Participate in daily set up and break down of boutique for opening/closing as needed
    • Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples
    • Assist with special projects as needed
    Maison / industry knowledge and compliance


    • Develop fundamental brand knowledge to convey Cartier heritage and values
    • Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing, including payments, etc.)
    • Remain current on all industry news, local/global competition, and connection to community
    • Strive for operational excellence related to the boutique environment and upholding standards
    • Share and collaborate best practices with the boutique team
    Teamwork


    • Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
    • Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
    Qualifications

    Education


    • Associate's or Bachelor's degree preferred
    Industry experience


    • Previous experience especially in luxury retail, service or hospitality industry is a plus
    Technical skills / abilities


    • Excellent computer skills and use of technology
    • MS Office experience required; SAP knowledge preferred
    • Additional language skills are a plus
    Personal skills


    • Must be available to work retail hours (including weekends) and travel for trainings as needed
    • Ability to work in a fast-paced, evolving environment
    • Excellent analytical, organizational, and interpersonal communication skills are required
    • Strong understanding of client service needs and priorities (internal and external)
    • Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
    • Collaborative approach with ability to foster a united work environment with a "can do" attitude
    • Intellectual curiosity and passion for learning
    • This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

    Expected Salary Range:
    $20 to $25.34 (Overtime eligible)

    Please note, salaries will be negotiated based on relevant skills and experience.

    This position is payrolled through a third party.

    Learn more about life at Cartier


    Nearest Major Market:
    Manhattan


    Nearest Secondary Market:
    New York City
  • CORE:

    Experience Coordinator

    4 days ago

    CORE: New York, United States

    **Position: Experience Coordinator** · **Reports to: Experience Architecture Management Team** · **Primary Role & Responsibilities** · - Answer all incoming phone calls and requests for Restaurant/Hotel Reservations, and create/modify/cancel bookings as necessary while liaising w ...

  • CORE:

    Experience Coordinator

    1 week ago

    CORE: New York, United States

    **About CORE**: · At CORE: we curate a global community of unlike-minded individuals united by their courage to defy definitions. Our members and Partners are relentlessly curious world builders, change makers, visionaries, leaders, and agents of transformation, who come from a r ...

  • VIllageCare of New York

    Member Experience Coordinator

    4 days ago

    VIllageCare of New York New York, United States

    **Member Experience Coordinator** · **VillageCareMAX Bronx Office Location** · **798 Southern Blvd, Bronx, NY 10455.** · VillageCare is seeking a motivated individual for our Member Experience Coordinator role. This dynamic position is responsible for any data, research and speci ...

  • Keller Williams New York Tri-State Region

    Agent Experience Coordinator

    2 weeks ago

    Keller Williams New York Tri-State Region New York, United States

    **Who we are** · - Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams Realty is the place for the industry's best real estate agents. We are the brokerage of choice for top producing agents, and is experiencing incredible grow ...

  • Marshalls

    Customer Experience Coordinator- Nights And

    2 weeks ago

    Marshalls Newark, United States

    All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages ...

  • NY Kids Club

    Client Experience Coordinator

    1 week ago

    NY Kids Club Brooklyn, United States

    : · At NY Kids Club & NY Preschool, our mission is to provide an exceptional and enriching experience for families. We are seeking a dedicated** Client Experience Coordinator** who will play a vital role as they wow and educate prospective families about our brand and mission. In ...

  • Filoli Historic House and Garden

    People Experience Coordinator

    1 week ago

    Filoli Historic House and Garden Woodside, United States

    Filoli is a 654-acre historic site of the National Trust for Historic Preservation, located on the San Francisco Bay Peninsula near Woodside, CA, and one of the finest remaining country estates of the early 20th century. As a team member here, you will be able to connect rich his ...

  • Alchemy43

    Medical Aesthetics Front Desk Experience Coordinator

    2 weeks ago

    Alchemy43 New York, United States

    **About Us** · Alchemy 43, a fast-growing aesthetics brand, offers specialized, innovative, and technology-driven services in an elevated setting. With a focus on beauty, wellness and empowering confidence, Alchemy 43 delivers the highest quality in medical aesthetics—all within ...

  • CORE:

    Experience Coordinator

    3 days ago

    CORE: New York, United States

    Job Description · Job DescriptionPosition: Experience Coordinator · Reports to: Experience Architecture Management Team · Primary Role & Responsibilities · Answer all incoming phone calls and requests for Restaurant/Hotel Reservations, and create/modify/cancel bookings as necessa ...

  • CORE:

    Experience Coordinator

    1 week ago

    CORE: New York, United States

    Job Description · Job DescriptionAbout CORE: · At CORE: we curate a global community of unlike-minded individuals united by their courage to defy definitions. Our members and Partners are relentlessly curious world builders, change makers, visionaries, leaders, and agents of tran ...

  • CB Richard Ellis

    Workplace Experience Coordinator

    1 week ago

    CB Richard Ellis Manhattan, United States

    Workplace Experience Coordinator - New York, NY · Job ID · 166477 · Posted · 07-May-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Administrative, Building Management, Communications/Public Relations, Customer Service, Executive Management, Facili ...

  • CB Richard Ellis

    Workplace Experience Coordinator

    2 weeks ago

    CB Richard Ellis New York City, United States

    Workplace Experience Coordinator · Job ID · 155903 · Posted · 15-Apr-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Administrative, Customer Service · Location(s) · New York City - New York - United States of America · Host is a service line of CB ...

  • New York Kids Club

    Client Experience Coordinator

    3 days ago

    New York Kids Club New York, United States

    Apply · Job Type · Full-time · Description · At NY Kids Club & NY Preschool, our mission is to provide an exceptional and enriching experience for families. We are seeking a dedicated Client Experience Coordinator who will play a vital role as they wow and educate prospective fam ...

  • Rosewood Hotels & Resorts

    Guest Experience Coordinator

    2 weeks ago

    Rosewood Hotels & Resorts New York, United States

    Job Description · Press space or enter keys to toggle section visibility · Begin Your Rosewood Journey · We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, t ...

  • Alts (fka Alteration Specialists)

    Studio Experience Coordinator

    1 week ago

    Alts (fka Alteration Specialists) New York, United States

    alts (fka Alteration Specialists) is looking for a Studio Experience Coordinator · We are looking for a dynamic professional Studio Experience Coordinator member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone c ...

  • Richemont

    Client Experience Coordinator

    2 weeks ago

    Richemont New York, United States

    Located in the serene setting of the Vallée de Joux, our Home of Fine Watchmaking offers a unique sense of belonging. It is here, inspired by the exceptional landscapes of the Jura Mountains, guided by an unquenchable inner fire, that La Grande Maison gets its soul. This spirit h ...

  • T.J. Maxx

    customer experience coordinator

    2 weeks ago

    T.J. Maxx , NJ, United States

    T.J. Maxx - 20 Court House S. Dennis Rd [Department Manager] As a Customer Experience Coordinator at T.J. Maxx, you'll: Take an active role in training and mentoring Associates on front end principles; Train and coach Associates on personalizing the customer experience while prom ...

  • ELEV8

    Learning Experience Coordinator

    2 weeks ago

    ELEV8 New York, United States

    Overview: · Are you passionate about helping people learn and grow? Do you have a knack for organization and logistics? If so, we're looking for you to join our team as a Learning Experience Coordinator · The Learning Experience Coordinator is responsible for the day-to-day log ...

  • CB Richard Ellis

    Workplace Experience Coordinator

    6 days ago

    CB Richard Ellis New York, United States

    Workplace Experience Coordinator - New York, NY · Job ID · 166477 · Posted · 07-May-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Administrative, Building Management, Communications/Public Relations, Customer Service, Executive Manageme ...

  • CBRE

    Workplace Experience Coordinator

    1 week ago

    CBRE New York, United States

    Workplace Experience Coordinator - New York, NY · Job ID · 166477 · Posted · 07-May-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Administrative, Building Management, Communications/Public Relations, Customer Service, Executive Manageme ...