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- Exude a polished and professional tone and manner both in person, over the phone, and through email correspondence
- Arrange appropriate amenities and organize personalized welcome cards for greetings and special occasions.
- Ensure all relevant information, history, and preferences are collected and documented uniformly
- Effectively communicates requests and concerns to other departments including Housekeeping, Room Service and Engineering in advance
- Develops an ambitious working pace ensuring all reservations are completely reviewed at least 3 days before their arrival date
- Control departmental inbox and takes ownership of all incoming guest requests from initial introduction to completion
- Take every opportunity to anticipates guest needs and exceeds their expectations
- Maintain complete knowledge at all times of: o Hotel features/services, hours of operation.
- Understand and adapt to the sense of urgency needed in time-sensitive situations
- Contribute to the development of policies and procedures as well as the implementation of improvements made to the department
- Model the company's culture, vision, mission and core values at all times.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Encourage effective flow of communication by attending required hotel meetings and conducting departmental pre-shift and monthly associate meetings.
- All other duties as required.
- Minimum Bachelor Degree in Hospitality Management or equivalent work experience
- Minimum 3 years of experience in a similar capacity for a luxury or
- Must be able to perform job functions with attention to detail, speed and accuracy
- Be a clear thinker, remaining calm and resolving problems using good judgement
- Follow directions thoroughly
- Understand a guest's service needs
- Work cohesively with co-workers as part of a team
- Detail oriented and hands on, being able to maintain an organization in a multi-tasking environment.
- Team player with strong interpersonal skills, capable of engaging emotionally with guests and colleagues.
- Comply with quality assurance expectations and standards as directed by management (Forbes, LQA and Rosewood Brand Standards).
- Maintain confidentiality of guest information and pertinent hotel data
- Prior heavy exposure to front desk assistant manager job duties.
- Thorough knowledge of Hotel Operations, Hotel Services, Hotels policies and regulations, technical knowledge of Opera, HotSOS and Microsoft Office Application
- Ability to be resourceful, creative and maintain flexibility
- Required to speak, read and write English, with fluency in other languages highly preferred
- Must be able to exert physical effort in transporting 15 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
- Medical, dental, vision and retirement benefits
- Paid holidays
- We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.
Guest Experience Coordinator - New York, United States - Rosewood Hotels & Resorts
Description
Job DescriptionPress space or enter keys to toggle section visibility
Begin Your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day.
The Carlyle, A Rosewood Hotel is looking for a Guest Experience Coordinator.
This role is responsible for coordinating all elements of pre-arrival, in-house, and post-departure details to create a seamless guest experience.
This role is essential in the preparation and organization of the department's operation.Must have a positive demeanor to build and maintain valuable relationships not only with guests, but also other hotel departments and third-party vendors.
A sharp attention to detail is required.Responsibilities
o Room availability status for any given day.
o Scheduled in-house group activities, locations, and times.
Hourly Rate:
$ $33.37 per hour
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About Us
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Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance.
The Carlyle has consistently been recognized as one of the top hotels to stay by the world's leading publications, travel magazines and consumer organizations.