Experience Coordinator - New York, United States - CORE:

CORE:
CORE:
Verified Company
New York, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About CORE:

At


CORE:
we curate a global community of unlike-minded individuals united by their courage to defy definitions.

Our members and Partners are relentlessly curious world builders, change makers, visionaries, leaders, and agents of transformation, who come from a range of thirteen distinct industries.

As a community, we are committed to our collective performance, powered by dynamic engagement and exchange.


Position Summary:


Responsibilities & Duties:


  • Answer all incoming phone calls and requests for Restaurant/Hotel Reservations, and create/modify/cancel bookings as necessary while liaising with our members.
  • Fiedling all calls from

CORE:
suites and taking in-room dining orders. Extensive knowledge of our menu and the ability to upsell with beverage offerings and additional courses.

  • Crossreference all reservation bookings to check accuracy for arrival and departure dates, member profiles, room blocking, special requests, and ensuring attention to all member needs/preferences.
  • Review Arrivals/Reservations Entered reports daily and make adjustments or help support the EA team on the floor in making Room Keys and Writing Welcome Notecard.
  • Make connections with our upcoming Members or their assistants to get updated ETA and manage any special requests with ease.
  • Confirming all Event Bookings, Large Party reservations and Cultural Programming RSVP Lists.
  • Ensure accuracy and attention to detail in making sure billing and notes are all up to date.
  • Processing of no shows, check outs, and facilitating communication between all departments involved.
  • Liaison with finance to make sure all payments are processed properly.
  • Support the EAs, Leads and Managers by monitor room inventory and notifying of any limited availability.
  • Stepping in to cover the floor for breaks or if necessary to be an added layer of support.
  • Maintain positive working relationships with partners and other parties associated with the reservations process.

Experience Coordinator and Qualifications:


  • Must be fluent in English (speaking/reading/writing)
  • Punctual, enthusiastic, and detail oriented, thorough and a quick learner
  • Be able to work effectively in a collaborative office environment
  • Strong organizational skills
  • Able to work as a contributing member of a team as well as independently
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