Agent Experience Coordinator - New York, United States - Keller Williams New York Tri-State Region

Description

Who we are

• Frequently recognized as the most innovative and agentfriendly brokerage in the nation, Keller Williams Realty is the place for the industry's best real estate agents. We are the brokerage of choice for top producing agents, and is experiencing incredible growth. With industryleading real estate training, technology, generous commission splits, and an experienced leadership team, Keller Williams is the ideal place for agents looking to rapidly build and grow their real estate careers._

Who we are looking for

The Agent Experience Coordinator understands that for the Market Center to run effectively and efficiently, the leadership team must tend to its associates' needs in such a way that they are receiving exceptional service and support.

The Agent Experience Coordinator will have a relationship-based attitude with an understanding that the agents come first. They will act as a Concierge for the agents and the Market Center. This person is task-oriented, organized, detail-oriented, and punctual. They are responsible, consistent and work well under pressure. They will communicate with associates, recruits, and the leadership team professionally yet with high-energy and a positive attitude.


What you will do

• Manage the onboarding experience for new associates and conduct their day check in's
• Manage the offboarding process as agents leave the brokerage
• Produce the monthly training calendar
• Assist in planning the monthly Sales Meeting
• Facilitate orientation classes for new agents 23x a month
• Be the point person for agent inquiries and direct them where to go
• Learn and master KW technology and teach it to the agents
• Spearhead retention efforts and growth of culture of current associates
• Manage the execution of events and trainings & assist with finding sponsorships
• Build and maintain the Market Center's Vendor Program
• Assist leadership team with Market Center operations and various administrative functions

Required Knowledge, Skills and Abilities

• Tech Savvy skilled with computers, printers, phone systems, Microsoft Office, Google Suite
• Positive attitude and energetic demeanor
• Commitment to relationship building, followup, and top level customer service
• Ability to handle multiple tasks
• Capacity to work in a fastpaced and unpredictable environment
• Professional appearance and dress
• Effective and efficient verbal and communication skills
• Customer service skills and interpersonal etiquette
• Computer, office equipment and phone skills
• Willingness to learn new tasks and accept additional responsibilities as requested

Required Education and Experience

• Bachelor's Degree required
• 12 years customer service or administrative assistant experience
• Knowledge of real estate practices a plus

Pay:
$60,000.00 per year


Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Inperson

Experience:

Real Estate: 1 year (preferred)

• Customer service: 1 year (preferred)

Ability to Relocate:

• New York, NY: Relocate before starting work (required)

Work Location:
In person


Pay:
$60,000.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Work Location:
In person