- Customer's primary contact for requests by telephone or e-mail, analyzes requests, provides information requested or ascertains who can best provide the information and acts as the customer liaison to retrieve information cross-departmentally.
- Increases sales through suggestive selling, warm calling, and keeping customers informed of new products.
- Creates quotations, mails catalogs and samples, enters orders, and contacts customers to retrieve information for orders or quotations.
- Analyzes transactions, adjusts errors, and creates return authorizations.
- Has knowledge of product line, delivery times, and can read detailed manufacturer prints.
- Expedites product, on behalf of customer, within internal supply chain.
- Occasionally enters warehouse to verify inventory quantity/type to assist customer.
- Coordinates with other regional sales centers to satisfy customer's order.
- Gathering/requesting and submitting documentation required by customer.
- Coordinates with Regional Sales Manager to ensure company pricing strategies are aligned within quotations.
- Bachelor's Degree in business Related field or 5+ years' experience in a Customer Service Position.
- Proficient in the use of computers.
- Knowledge of Microsoft Office products.
- Account Mangement experience required.
- Experience with Original Equipment Manufacturers preferred.
- Hydraulic experience a plus.
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Temporary Customer Service Representative
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Applied Industrial Technologies Bedford, United StatesCustomer service professionals-don't pass up this opportunity for a great opportunity with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an ...
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customer service representative
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Customer Service Representative - Solon, United States - Brennan Industries
Description
Brennan Industries currently has an opportunity for a results-oriented Customer Service Representative. As the Customer Service Representative, you will interact with customers and sales staff to provide information in response to inquiries and qualify/resolve customer concerns. Hydraulic industry experience a plus
Primary Responsibilities
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.