Jobs
>
East Syracuse

    Call Center Representative - East Syracuse, United States - Russell Tobin

    Russell Tobin
    Russell Tobin East Syracuse, United States

    2 weeks ago

    Russell Tobin background
    Manufacturing / Mechanical
    Description

    Position Title: Call Center Representative

    Location: 1201 Kinne Street Gate 6/TR-5 Receiving, East Syracuse, NY 13057

    Duration:24 months Contract

    Pay rate: $17/hr. on w2.

    Description:

    Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

    Job Specific Requirements

    Who we are and what we do:

    We are the number for 1800-Carrier. We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered 'the factory' and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor. The dealer or contractor installs it in the customer's home. Instead of the homeowner reaching out directly to the dealer they will call Carrier for assistance. We will also get dealers looking for their distributor so they can obtain parts or technical support.

    What we help them with:


    • Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer


    • Our number one goal is to get the homeowner connected with the dealer


    • Provide customers with warranty information


    • Product comparison


    • Dealer referrals to distributors


    • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department


    • Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives


    • Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Identify

    Requirements:


    • Microsoft Office proficient


    • Type 35-45 words per minute


    • Excellent verbal and written communication skills

    Shift

    Standard Work Day

    Education

    HS Diploma/GED

  • Russell Tobin & Associates

    Call Center Representative

    1 day ago

    Russell Tobin & Associates East Syracuse, United States

    · What are we looking for in our Call Center Representative? · Job title: Call Center Representative · Location: East Syracuse, NY 13056 · Duration: 24 months contract · Pay range: $18/hour to $19/hour · JOB DESCRIPTION · Our client is the leading global provider of healthy, s ...

  • Ajilon

    Call Center Representative

    2 weeks ago

    Ajilon East Syracuse, United States

    Ajilon - JobID: D5DA0C26-961C-4560-BBA5-477B13FC5C2B [Call Center Representative] As a Call Center Representative at Ajilon, you'll: Receive high volume inbound calls calls daily); Answer customer questions or direct them to the correct people; Perform light troubleshooting of me ...

  • US Tech Solutions, Inc.

    Call Center Representative

    4 days ago

    US Tech Solutions, Inc. San Francisco, United States Permanent

    Title: Call Center Representative · Location: East Syracuse, NY 13057 · Duration: 24 Months · Job Description: · • We are Customer Service for Client's ICP family of brands. We serve all North America, including Canada. Our customer base are distributors of our equipment. · • ...

  • LanceSoft Inc

    Call Center Representative

    1 week ago

    LanceSoft Inc East Syracuse, United States

    Job Title: Call Center Representative · Duration: 24+ months · Location: East Syracuse_ NY · Job Description: · Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with ...

  • Butler Aerospace and Defense

    Call Center Representative

    2 weeks ago

    Butler Aerospace and Defense East Syracuse, United States

    Call Center Representative · Location: East Syracuse, NY · Job ID: #69279 · Pay Range: $15-17 · We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered 'the factory' and are the manufactures of heating a cooling equipm ...

  • US Tech Solutions

    Call Center Representative

    1 week ago

    US Tech Solutions East Syracuse, United States

    Title: Call Center Representative · Location: East Syracuse, NY 13057 · Duration: 24 Months · Job Description: · We are Customer Service for Client's ICP family of brands. We serve all North America, including Canada. Our customer base are distributors of our equipment. · We ...

  • Butler America

    Call Center Representative

    2 weeks ago

    Butler America East Syracuse, United States

    Call Center Representative · Location: East Syracuse, NY · Job ID: #69279 · Pay Range: $15-17 · We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered the factory and are the manufactures of heating a cooling equip ...

  • US Tech Solutions

    Call Center Representative

    2 days ago

    US Tech Solutions East Syracuse, United States

    Title: Call Center Representative · Location: East Syracuse, NY 13057 · Duration: 24 Months · Job Description: · We are Customer Service for Clients ICP family of brands. We serve all North America, including Canada. Our customer base are distributors of our equipment. · ...

  • Butler America Aerospace LLC

    Call Center Representative

    1 week ago

    Butler America Aerospace LLC East Syracuse, United States

    Call Center Representative · Location: East Syracuse, NY · Job ID: #69279 · Pay Range: $15-17 · We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered the factory and are the manufactures of heating a cooling equipmen ...

  • Russell Tobin

    Call Center Representative

    1 week ago

    Russell Tobin East Syracuse, United States

    Position Title: Call Center Representative · Location: 1201 Kinne Street Gate 6/TR-5 Receiving, East Syracuse, NY 13057 · Duration:24 months Contract · Pay rate: $17/hr. on w2. · Description: · Manage large amounts of incoming calls Generate sales leads Identify and assess c ...

  • Butler America Aerospace, LLC.

    Call Center Representative

    1 week ago

    Butler America Aerospace, LLC. East Syracuse, United States

    Call Center Representative · Location:East Syracuse, NY · Job ID: #69279 · Pay Range: $15-17 · We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered 'the factory' and are the manufactures of heating a cooling equipmen ...

  • LHH Recruitment Solutions

    Call Center Representative

    13 hours ago

    LHH Recruitment Solutions East Syracuse, United States

    Job Description · Job DescriptionLHH has a well-known client in Syracuse, NY who is looking for a Call Center Rep on a contract opportunity This is a great chance to get in with a reputable company and advance your career · Title: Call Center Representative · Pay Rate: $19 · Shi ...

  • LHH Recruitment Solutions

    Call Center Representative

    2 weeks ago

    LHH Recruitment Solutions East Syracuse, United States

    Job Description · Job DescriptionLHH has a well-known client in Syracuse, NY who seeks a Call Center Rep on a contract opportunity · This is an exciting opportunity for a candidate with strong professional accomplishments to join one of the most iconic and innovative global consu ...

  • US Tech Solutions, Inc.

    Call Center Representative

    1 week ago

    US Tech Solutions, Inc. East Syracuse, United States

    Schedule is Monday to Friday, 8am - 5pm · Description: · Manage large amounts of incoming calls Generate sales leads Identify and assess customer's needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communic ...

  • Pacer Staffing

    Call Center Representative

    4 days ago

    Pacer Staffing San Francisco, United States Permanent

    : · Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete informatio ...

  • Russell Tobin

    Call Center Representative

    2 weeks ago

    Russell Tobin East Syracuse, United States

    Job Title: Call Canter Representative · Location: East Syracuse, NY 13057 · Pay rate: $17/hr -$18 · Description: · Manage large amounts of incoming calls · Generate sales leads Identify and assess customers' needs to achieve satisfaction · Build sustainable relationships and tru ...

  • Pacer Staffing

    Call Center Representative

    1 week ago

    Pacer Staffing East Syracuse, United States

    : Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information b ...

  • US Tech Solutions

    Call Center Representative

    2 weeks ago

    US Tech Solutions East Syracuse, United States

    Schedule is Monday to Friday, 8am - 5pm · Description: · Manage large amounts of incoming calls Generate sales leads Identify and assess customer's needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communic ...

  • Russell Tobin

    Call Center Representative

    2 weeks ago

    Russell Tobin East Syracuse, United States

    Job Description · Job DescriptionJob Description: · Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction . · Build sustainable relationships and trust with customer accounts through open and interactive communicat ...

  • Russell Tobin

    Call Center Representative

    13 hours ago

    Russell Tobin East Syracuse, United States

    Job Description · Job DescriptionProvide exceptional customer support to homeowners. · Handle homeowners to assist with locating local service providers. · Manage all customer interactions via inbound/outbound phone, email, and written correspondence. · Assist consumers with trou ...