- Provide exceptional customer support to homeowners.
- Handle homeowners to assist with locating local service providers.
- Manage all customer interactions via inbound/outbound phone, email, and written correspondence.
- Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications.
- Communicate customer facing issues to management and identify areas of opportunity
- Collaborate with internal departments to resolve customer opportunities
- Actively participate in departmental Carrier Excellence initiatives as well as agent certifications
- High School Degree/GED
- 2+ years of experience in a call center and troubleshooting
- Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)
- Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer
- Excellent customer service skills
- Strong written and oral communication skills
- Proficient in MS Office (specifically Word and Excel)
- Strong analytical skills, accuracy and attention to detail
- Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
- Creative problem-solving skills
- Self-starter and well organized, able to multi-task and prioritize work
-
Call Center Representative
3 weeks ago
Russell Tobin East Syracuse, United StatesJob title: Call Center Representative · Location: East Syracuse, NY 13056 · Duration: 24 months contract · Pay range: $18/hour to $19/hour · JOB DESCRIPTION · Our client is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a worl ...
-
Call Center Representative
3 weeks ago
Russell Tobin & Associates East Syracuse, United States· What are we looking for in our Call Center Representative? · Job title: Call Center Representative · Location: East Syracuse, NY 13056 · Duration: 24 months contract · Pay range: $18/hour to $19/hour · JOB DESCRIPTION · Our client is the leading global provider of healthy, s ...
-
Call Center Representative
4 days ago
LHH Recruitment Solutions East Syracuse, United StatesJob Description · Job DescriptionLHH has a well-known client in Syracuse, NY who is looking for a Call Center Representative on a contract opportunity · This is a great chance to get in with a reputable company and advance your career · Apply Today, Interview Tomorrow · Title: C ...
-
Call Center Representative
2 weeks ago
US Tech Solutions, Inc. East Syracuse, United States PermanentTitle: Call Center Representative · Location: East Syracuse, NY 13057 · Duration: 24 Months · Job Description: · • We are Customer Service for Client's ICP family of brands. We serve all North America, including Canada. Our customer base are distributors of our equipment. · • ...
-
Call Center Representative
1 day ago
LanceSoft Inc East Syracuse, United StatesJob Title: Call Center Representative · Duration: 24+ months · Location: East Syracuse_ NY · Job Description: · Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with ...
-
Call Center Representative
1 day ago
US Tech Solutions, Inc. East Syracuse, United StatesSchedule is Monday to Friday, 8am - 5pm · Description: · Manage large amounts of incoming calls Generate sales leads Identify and assess customer's needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communic ...
-
Call Center Representative
2 weeks ago
Pacer Staffing East Syracuse, United States:Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by ...
-
Call Center Representative
3 weeks ago
ProAct East Syracuse, New York, United States PermanentOverview: · Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurat ...
-
Call Center Representative
4 weeks ago
Russell Tobin East Syracuse, United StatesJob Description · Job DescriptionPosition Title: Call Center Representative · Location: 1201 Kinne Street Gate 6/TR-5 Receiving, East Syracuse, NY 13057 · Duration:2 years contract · Pay rate: $17/hr. on w2. · Description: · Manage large amounts of incoming calls Generate sales l ...
-
Receptionist/Call Center Representative
2 weeks ago
CNY Family Care, LLP East Syracuse, United StatesEOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by ...
-
Receptionist/Call Center Representative
2 weeks ago
CNY Family Care, LLP San Francisco, United States PermanentJob Description Position: Medical Receptionist/Call Center Representative · Full-Time/Part-Time: Full-Time · Shift: Monday - Friday Days · Rate of Pay: $ $19.50 per hour · Exempt/Non-Exempt :Non-Exempt · We offer an incredibly competitive compensation and benefits package which i ...
-
Receptionist/Call Center Representative
2 weeks ago
CNY Family Care, LLP East Syracuse, NY, United StatesPosition: Medical Receptionist/Call Center Representative · Full-Time/Part-Time: Full-Time · Shift: Monday - Friday Days · Rate of Pay: $ $19.50 per hour · Exempt/Non-Exempt :Non-Exempt · We offer an incredibly competitive compensation and benefits package which includes: · 401K ...
-
Call Center Representative
5 days ago
Butler Aerospace & Defense Syracuse, United StatesCall Center Representative · Location: East Syracuse, NY · Job ID: #69279 · Pay Range: $15-17 · We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered 'the factory' and are the manufactures of heating a cooling equi ...
-
Call Center Representative
3 weeks ago
US Tech Solutions East Syracuse, United StatesTitle: Call Center Representative · Location: East Syracuse, NY 13057 · Duration: 24 Months · Job Description: · We are Customer Service for Clients ICP family of brands. We serve all North America, including Canada. Our customer base are distributors of our equipment. · ...
-
Call Center Representative
2 weeks ago
Russell Tobin East Syracuse, United States· What are we looking for in our Call Center Representative? · Job title: Call Center Representative · Location: East Syracuse, NY 13056 · Duration: 24 months contract · Pay range: $18/hour to $19/hour · JOB DESCRIPTION · Our client is the leading global provider of healthy ...
-
Ambulatory Call Center Representative
1 day ago
SUNY Upstate Medical University Syracuse, United StatesJob Summary: · As a Call Center Representative, the incumbent's responsibilities include answering incoming lines to the call center. Utilizing extensive knowledge of Upstate Medical University services, the Representative will effectively and efficiently discern the callers' nee ...
-
Senior Call Center Representative
3 days ago
State University of New York Upstate Medical University Syracuse, United States Full timeJob Summary: · This position must be able to answer calls and display expertise in all lines of business of the Ambulatory Call Center and present a positive, high level of service. The incumbent will become a Subject Matter Expert in a designated line of business and also assis ...
-
Kinney Drugs East Syracuse, United StatesEntry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, associated job training, assisting staff members to complete daily duties and answer incoming and making outbound call Patient Care, Representative, ...
-
KPH Healthcare Services East Syracuse, United StatesScope of Responsibilities: Demonstrates skillset and knowledge of Kinney Drugs retail pharmacy resources, within their respective platforms, to effectively answer and document patient related inquiries, complete patient updates and service patient and store requests in an accurat ...
-
Kinney Drugs East Syracuse, United StatesOverview · Scope of Responsibilities:Demonstrates skillset and knowledge of Kinney Drugs retail pharmacy resources, within their respective platforms, to effectively answer and document patient related inquiries, complete patient updates and service patient and store requests in ...
Call Center Representative - East Syracuse, United States - Russell Tobin
