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    Call Center Representative - East Syracuse, United States - Russell Tobin

    Russell Tobin
    Russell Tobin East Syracuse, United States

    4 weeks ago

    Russell Tobin background
    Description

    Job Description

    Job Description

    Position Title: Call Center Representative

    Location: 1201 Kinne Street Gate 6/TR-5 Receiving, East Syracuse, NY 13057

    Duration:2 years contract

    Pay rate: $17/hr. on w2.

    Description:

    Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

    Job Specific Requirements

    Who we are and what we do:

    We are the number for 1800-Carrier. We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered 'the factory' and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor. The dealer or contractor installs it in the customer's home. Instead of the homeowner reaching out directly to the dealer they will call Carrier for assistance. We will also get dealers looking for their distributor so they can obtain parts or technical support.

    What we help them with:


    • Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer


    • Our number one goal is to get the homeowner connected with the dealer


    • Provide customers with warranty information


    • Product comparison


    • Dealer referrals to distributors


    • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department


    • Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives


    • Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Identify

    Requirements:


    • Microsoft Office proficient


    • Type 35-45 words per minute


    • Excellent verbal and written communication skills

    Shift

    Standard Work Day

    Education

    HS Diploma/GED

    Apply Now: If you are highly professional, driven, and committed to delivering world-class service, we invite you to apply for the role of Call Center Representative. Join our client and be part of a team that thrives in a fast-paced and dynamic environment.

    Apply today and take the first step towards a rewarding career

    Warm Regards,

    Nafisa Naaz (She/Her)

    Senior Associate Recruiter

    420 Lexington Ave, 30th FL.
    • New York, NY 10170

    Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Company Description

    Russell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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