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Syracuse

    Call Center Representative - Syracuse, United States - Butler Aerospace & Defense

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    Description

    Customer Support Specialist

    Location: East Syracuse, NY

    We are a leading company in the heating and cooling equipment industry, serving customers across North America. Our main focus is to assist end users by connecting them with dealers and providing necessary support.

    Responsibilities:

    • Facilitate dealer referrals for sales and service
    • Ensure homeowners are connected with dealers
    • Provide warranty information and product comparisons
    • Assist in dealer referrals to distributors
    • Be a central point of contact using a database for customer assistance
    • Handle customer complaints and escalate when necessary
    • Support remote access products like thermostats

    Requirements:

    • Proficiency in Microsoft Office
    • Typing speed of 35-45 words per minute
    • Strong verbal and written communication skills

    Benefits: 401K, medical, dental, and vision coverage, sick leave as per state regulations

    Join Butler America Aerospace, LLC., an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace. We value our diverse workforce and prioritize creating an inclusive environment for all.

    Employment decisions are based on qualifications and abilities, without discrimination based on race, color, religion, gender, national origin, disability, age, sexual orientation, or other protected status.



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