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East Syracuse

    Call Center Representative - East Syracuse, United States - Russell Tobin

    Russell Tobin
    Russell Tobin East Syracuse, United States

    3 weeks ago

    Russell Tobin background
    Description

    Job Description

    Job Description

    Job Description:

    • Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction .
    • Build sustainable relationships and trust with customer accounts through open and interactive communication .
    • Provide accurate, valid and complete information by using the right methods/tools .
    • Meet personal/customer service team sales targets and call handling quotas.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution .
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies Take the extra mile to engage customers.

    What we help them with:

    • Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer.
    • Our number one goal is to get the homeowner connected with the dealer.
    • Provide customers with warranty information.
    • Product comparison
    • Dealer referrals to distributors
    • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department.
    • Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives.
    • Agents are also responsible for triage of remote access or wifi capable products such as thermostats.

    Requirements:

    • Microsoft Office proficient
    • Type 35-45 words per minute

    Excellent verbal and written communication skills

    Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Company Description

    Russell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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