Jobs
>
New York City

    East Coast CRM Manager - New York, United States - Tourneau|Bucherer

    Tourneau|Bucherer
    Tourneau|Bucherer New York, United States

    1 day ago

    Tourneau|Bucherer background
    Description
    Title: East Coast CRM ManagerLocation: East Coast, USA (with willingness to travel)

    ABOUT US

    As a leading retailer in the luxury jewelry and watches market, we're on a mission to redefine the luxury shopping experience and client engagement across the globe. Our dedication to excellence has crafted a legacy of unparalleled experiences, and we're looking for a dynamic CRM Manager to join our local CRM + CX team in the US market, driving client development strategies that align with our global vision and enhance the overall client experience across the East Coast Region.

    OVERVIEW

    Reporting directly to the Director of CRM, you will play a crucial role in implementing and refining the local US CRM + CX Strategy. Your work will ensure our brand not only meets but surpasses our clients' expectations through innovative campaign management, insightful data analysis, and impactful client engagement initiatives. Your dedication to excellence will foster a culture of continuous improvement and personalized clienteling that embodies the luxury essence of our company.

    ESSENTIAL JOB RESPONSIBILITIES
    • CRM Campaign Management: Lead the creation, execution, and tracking/reporting of CRM campaigns to enhance local client engagement and loyalty.
    • CRM Metric Monitoring: Generate detailed reports by boutique to share with the Director of CRM and executive team, focusing on client segmentation, retention, engagement, and acquisition.
    • CRM Training: Conduct both virtual and in-person coaching sessions to ensure retail teams are proficient and confident in using the CRM system.
    • Competence Centre: Serve as the go-to expert for managing and troubleshooting all aspects of the CRM system across the East Coast region, supporting implementation and adoption across retail teams both new and existing.
    • Feedback Implementation: Prioritize and relay feedback for app improvements and other technological enhancements to enhance user experience.
    • Data Analysis: Utilize Salesforce to manage client insights, and create presentations and reports to analyze performance and inform strategy.
    • Cross-Functional Collaboration: Maintain strong, regular communication with headquarters and coordinate with Store Directors to align strategies and initiatives.
    • Data Quality and Integrity. Ensure data is accurate, consistent and complete within the system.

      QUALIFICATIONS
    • Experience: At least 5 years of CRM experience, preferably within a luxury and/or fashion environment.
    • Team Player: A people-person with a genuine interest in contributing to the success of both the organization and your colleagues.
    • Client-Driven: Passionate about enhancing customer satisfaction through continuous improvement in services, processes, and collaborative capabilities.
    • Analytical: Strong analytical skills, with a proficiency in Excel, PowerPoint, and Salesforce, capable of translating data into actionable insights.
    • Communicator: A confident communicator who can inspire teamwork and excitement around CRM and CX initiatives within our stores.
    • Positive Mindset: A positive, driven individual with strong communication skills and the ability to display entrepreneurial courage.
    Why Join Us?

    Embark on a journey with Bucherer, where your contributions significantly shape the luxury retail experience. You'll be part of a culture that cherishes innovation, excellence, and deep understanding of the luxury consumer. As a CRM Manager your role is pivotal in ensuring that every client interaction with Bucherer is as exquisite as our products. Join us to become part of a legacy where your work elevates the essence of luxury retail.

    SALARY RANGE: $95,000-$115,000

    We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
  • EHE Health

    CRM Manager

    2 days ago

    EHE Health New York, United States

    Who we are: · EHE Health has led the way in preventive medicine for more than 100 years. EHE Health is an evidence-based preventive health program that partners with mid- and large-sized employers to provide theiremployees and beneficiaries an unparalleled, personalized medical ...

  • EHE Health

    CRM Manager

    2 days ago

    EHE Health New York, United States

    Who we are: · EHE Health has led the way in preventive medicine for more than 100 years. EHE Health is an evidence-based preventive health program that partners with mid- and large-sized employers to provide their employees and beneficiaries an unparalleled, personalized medical ...

  • Open Systems Technologies

    CRM Manager

    4 days ago

    Open Systems Technologies New York, United States

    A law firm is looking for a CRM Manager to join their team in New York, NY. · Compensation: $150-165k · This position works closely with all departments to ensure proper integration of the firm's customer relationship management ("CRM) system with other systems with a focus on ...

  • Guerlain

    CRM Manager

    4 days ago

    Guerlain New York, United States

    Job Description · POSITION OVERVIEW · The CRM Manager will support the business to enhance and optimize relationship between Guerlain and its customers in the US. CRM Manager will be tasked with analyzing, managing, and growing Guerlains customer experience both for our owned e ...

  • Newell Brands

    CRM Manager

    2 days ago

    Newell Brands Hoboken, United States

    Newell Brands is a leading $8.5B consumer products company with a portfolio of iconic brands such as Graco, Coleman, Oster, Rubbermaid and Sharpie, and 28,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and ...

  • Phaxis

    CRM Manager

    4 hours ago

    Phaxis Long Island City, United States

    POSITION SUMMARY · World renowned beauty brand is seeking an experienced CRM Manager. Due to business growth and increased demand, this is an outstanding opportunity in a newly created role. You'll be responsible for optimizing lead-nurturing and retention campaigns and flows a ...

  • Affinity

    Senior CRM Manager

    2 weeks ago

    Affinity New York, United States

    We are conducting a search for an accomplished Senior CRM Manager to join a leading law firm in New York. The ideal candidate will have at least 10+ years of experience in managing and enhancing office applications, with a focus on maintaining data integrity and quality in CRM so ...

  • Global Channel Management

    CRM Marketing Manager

    6 days ago

    Global Channel Management New York, United States

    About the job CRM Marketing Manager · CRM Marketing Manager needs 5 years experience in Marketing or Advertising field. · CRM Marketing Manager requires: · Degree or equivalent experience in Marketing or Advertising field. · 5+ years of experience where the desired knowledge ...

  • Accordion USA

    CRM Operations Manager

    2 days ago

    Accordion USA New York, United States

    Company Overview · There's a better way to work in finance-and more specifically, a better way to unlock value potential in private equity-backed portfolio companies. Working at the intersection of sponsors and management teams across every stage of the investment lifecycle, our ...

  • Equinox

    Senior Manager, CRM

    1 day ago

    Equinox New York, United States

    Job Description · Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. · Equinox is hiring a Senior Manager, CRM to join our growing CRM Marketing team. You will be the day-to-day executional owner ...

  • Global Channel Management

    CRM Marketing Manager

    6 hours ago

    Global Channel Management New York, United States

    Job Description: · CRM Marketing Manager needs 5 years experience in Marketing or Advertising field. · CRM Marketing Manager requires: · Degree or equivalent experience in Marketing or Advertising field. · 5+ years of experience where the desired knowledge and skills have been ...

  • Milk Makeup

    CRM + Ecommerce Manager

    2 days ago

    Milk Makeup New York, United States

    Welcome to the MILK MAKEUP FAM: · At Milk Makeup, we're all about good ingredients + effective formulas. We're cruelty-free, paraben-free, and 100% vegan. Always. · Born out of Milk, a creative studio in downtown New York City, community and self-expression is at the heart of eve ...

  • Equinox

    Senior Manager, CRM

    2 days ago

    Equinox New York, United States

    Company Description · OUR STORY · Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define ...

  • Vestiaire Collective

    Senior Manager, CRM

    5 days ago

    Vestiaire Collective New York, United States

    Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is ...

  • TripAdvisor

    CRM Manager, Operations

    2 days ago

    TripAdvisor New York, United States

    About Tripadvisor · We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can co ...

  • Accordion USA

    CRM Operations Manager

    5 days ago

    Accordion USA New York, United States

    Company OverviewThere's a better way to work in finance-and more specifically, a better way to unlock value potential in private equity-backed portfolio companies. Working at the intersection of sponsors and management teams across every stage of the investment lifecycle, our tea ...

  • THG PLC

    Senior CRM Manager

    6 hours ago

    THG PLC New York, United States

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers . Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our ...

  • Milk Makeup

    CRM + Ecommerce Manager

    2 days ago

    Milk Makeup New York, United States

    Welcome to the MILK MAKEUP FAM: · At Milk Makeup, were all about good ingredients + effective formulas. Were cruelty-free, paraben-free, and 100% vegan. Always. · Born out of Milk, a creative studio in downtown New York City, community and self-expression is at the heart of eve ...

  • Jefferies

    Product Manager, CRM

    4 days ago

    Jefferies New York, United States

    Job Description · Position Overview: · As a Product Manager on the CRM & Analytics team you will work closely with the Product Management leadership in driving the strategy and evolution of the CRM & Analytics roadmap to provide client insights and deliver business value. You wi ...

  • Equinox

    Senior Manager, CRM

    1 day ago

    Equinox New York, United States Full time

    Job Description · Equinox is hiring a Senior Manager, CRM to join our growing CRM Marketing team. You will be the day-to-day executional owner of our Simon CDP (Customer Data Platform) and set up cross-channel campaigns in thoughtful, strategic ways, while also reporting on end b ...