- Maintain Customer Service Index (CSI) rating as set by dealership service manager
- Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
- Schedule appointments and generate estimates
- Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications
- Effectively communicate to the customer the timeline of repair and maintenance
- Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
- Document repair and maintenance changes on repair order in the approved manner
- Resolve customer complaints and questions
- Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
- Minimum high school diploma or GED equivalent required
- Associate's degree (AA) or equivalent from two-year college or technical school preferred
- Trade school training and education preferred
- At least six months to one year automotive industry or related experience and/or training
- Broad knowledge of new vehicle technologies
- Excellent customer service skills
- Ability to be analytical and multi-task
- Ability to work with little supervision
- Self-motivated enthusiastic presence in a team environment
- Strong written and communication skills
- Consistent and stable work history
- Valid driver's license and clean driving record
- Professional appearance and work ethic
-
Service Advisor
4 days ago
Genesis of South Bay Torrance, United States_**Job Overview**:_ · - **Responsibilities**:_ · - Setting, confirming, and preparing for appointments to expedite the guest service experience · - Greeting guests in a timely and friendly manner · - Determining vehicle needs based on guest information, a vehicle walk-around, and ...
-
Service Advisor
3 weeks ago
Stellar Enterprises Redondo Beach, CA, United States FreelanceWelcome to the Fleischhauer Group in Redondo Beach, CA. · Your journey with Fleischhauer Group, one of the largest authorized dealers for Volkswagen Group brands in Germany, begins here. With nearly 1,200 employees at 13 locations in North Rhine-Westphalia and Rhineland-Palatinat ...
-
Service Advisor
2 days ago
LAcarGUY Hawthorne, United States**Service Advisor - Express** · **Subaru Pacific** · Are you passionate about the automotive industry and enjoy providing exceptional customer service? Looking to kickstart your career at a rapidly expanding Subaru dealership in Southern CA? This is the perfect opportunity We wel ...
-
Service Advisor
4 days ago
Porsche Downtown LA Los Angeles, United States**Dealership**: L0308 Porsche Downtown LA · **Porsche of Downtown LA**: · How would you like to work for the #1, largest dealership group in the entire country? Do you want more than a job, but a career? How about industry leading benefits for you and your family that smaller gro ...
-
Service Advisor
4 days ago
Northridge Toyota Northridge, United StatesWe are looking for a Service Advisor to join our growing team The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is schedul ...
-
Service Advisor
1 week ago
Sun Auto Service Houston Cypress, United States**Overview**: · **Immediate Service Advisor opportunity** · Sun Auto Tire & Service operates multiple locations across Texas and is expanding We offer complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wid ...
-
Service Advisor
3 days ago
Car Pros Automotive Group El Monte, United StatesGreet customers properly as they enter the service area. · - Determine need for repairs by questioning customer about vehicle's performance, or by visual inspection of vehicle. · - Estimate cost of repair and prepare itemized work order, listing costs of parts and labor. · - Answ ...
-
Service Advisor
1 week ago
BlueSky Innovations Fairview, United StatesThree words about us: Modern, customer-oriented, friendly. · We are committed to the people in our region and the local economy. Do you enjoy interacting with real people and building personal connections? Then you've come to the right place. With more than 500 employees, 60 loca ...
-
Automotive Service Advisor
2 days ago
Bravo Chrysler Dodge Jeep Ram Alhambra, United States**Immediate Position Available** · Bravo CDJR is looking for Service Advisors that can perform at a fast pace in a demanding work environment. We need experienced Service Advisors that can maintain high levels of customer satisfaction and handle the high volume of traffic. · Auto ...
-
Automotive Service Advisor
4 days ago
Premier Chevrolet of Buena Park Buena Park, United StatesWe are part of Premier Automotive, a successful dealer group with over 33 stores nationwide We represent top brands such as Chevrolet, Honda, Toyota, Nissan, Kia, Dodge, Chrysler, Jeep and Ford. Premier is actively involved in giving back to our community in a HUGE way with our " ...
-
Service Advisor/writer
1 week ago
Monument Chevrolet Pasadena, United States**We're growing and excited to be adding enthusiastic, friendly, customer oriented individuals to our world class organization** · **We're hiring for Service Advisor's to assist our growing number of customers** · **Opportunities exist for Full time Monday - Friday, 7am - 6pm; se ...
-
Sales and Service Advisor
1 week ago
Big Brand Tire & Service Encino, United States**Sales and Service Advisor: $20-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)** · **What is the job?** · - Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products and services the vehicles n ...
-
Service Advisor/writer
5 days ago
Mike Thompson RV Santa Fe Springs, United StatesMike Thompson's RV Super Stores is seeking Experienced Service Advisors to join our Colton Team · **Job Duties**: · Coordinate RV service and repairs with guests. Ensure customer has full knowledge of any work performed and is contacted with updates. · - Verify warranty and servi ...
-
Sales and Service Advisor
2 days ago
Big Brand Tire & Service Encino, United States**Sales and Service Advisor: $20-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)** · **What is the job?** · - Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products and services the vehicles n ...
-
Tire Service Advisor
1 week ago
Dealer Tire Van Nuys, United StatesWho We Are · We're Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We're laser focused on helping the world's largest and most trusted auto manufacturers grow their tire business—in fact, we've sold more than 60 mill ...
-
Experienced Service Advisor
1 week ago
Tustin Chrysler Jeep Dodge Tustin, United States**Benefits** · - Competitive Salary · - Employee Appreciation Day · - Flexible Schedules · - Family owned & operated since 1946 · - Medical Plan · - Dental Plan · - Vision Plan · - Life Insurance · - Long and Short-Term Disability Insurance · - Paid Holidays · - Paid Time Off · - ...
-
Automotive Service Advisor
6 days ago
Nissan of Alhambra Alhambra, United StatesWe are looking for EXPERIENCED Service Writer to provide technical and mechanical advice on our products, as well as to write technical manuals and technical documentation. You will work closely with our Service Technicians to provide guidance on repairs and preventative maintena ...
-
Certified Service Advisor
3 weeks ago
Orion Innovations South Whittier, CA, United States Freelance**Responsibilities**: · This is your chance with Porsche. · The Porsche Center Limburg sells one of the most successful sports car brands in the world with Porsche. Our goal is to continue this success in the future and provide optimal service to our customers. To strengthen our ...
-
Automotive Sales and Service Advisor
1 week ago
American Tire Depot Downey, United States**Automotive Sales and Service Advisor: $20-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)** · **What is the job?** · - Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products and services the ...
-
Automotive Sales and Service Advisor
2 days ago
American Tire Depot Santa Monica, United States**Automotive Sales and Service Advisor: $20-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)** · **What is the job?** · - Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products and services the ...
Service-Advisor - Torrance, United States - South Bay Hyundai
Description
RESPONSIBILITIES
QUALIFICATIONS