Jobs
>
Dallas

    Head of Customer Experience - Dallas, United States - 3 Day Blinds

    3 Day Blinds
    3 Day Blinds Dallas, United States

    4 weeks ago

    Default job background
    Description
    3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands.

    Over the last 40 years we've successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space.

    It takes a talented group of individuals to do what we do, and we do it together as One Team.

    We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.

    We are searching for candidates that are driven, intelligent, creative, and entrepreneurial.

    By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive.

    In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued.

    Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?
    Position Overview

    The Head of Customer Service is a pivotal leadership role that demands a solid understanding of CX systems and solutions, with a strong expertise of using Salesforce Service Cloud to run high-volume call center operations.

    The Head of Customer Service will be responsible for elevating customer satisfaction, driving efficiency through process improvements and technological innovations, and ensuring a seamless customer experience.

    The position involves overseeing the customer service teams and third party solution providers, with responsibility for multiple brands.
    What you'll do

    • Leadership and

    Team Management:
    Lead and inspire a remote team of professionals for multiple
    brands. Foster a culture of continuous improvement, innovation, and customer focus within the
    teams.

    • Talent Development: Hire, develop, and mentor support team members, fostering a culture of
    excellence and exceptional customer experiences. Optimize coverage and scheduling, create
    programs to motivate and assess team performance.

    • Performance Analysis and Improvement: Analyze department performance and proactively
    implement strategies to enhance quality, productivity, and profitability.

    • Process Optimization and Automation: Monitor key work processes, such as repairs, warranty claims,
    and technical support workflows. Establish scalable processes, workflows, and automation for
    effective, low-friction, responsive support.

    • Digital Self-Service: Partner with stakeholder groups to design and implement a customer self-serve
    digital experience for a low-friction experience.

    • Technology and Innovation: Stay abreast of emerging technologies and trends in information
    technology to continuously improve support capabilities. Oversee the development and
    implementation of digital tools and platforms to enhance the customer experience.

    • Cross-

    Functional Collaboration:
    Collaborate with other departments, including installation services,
    sales, merchandising, and manufacturing to ensure a unified and consistent customer experience.

    • All other duties as assigned
    Who you are

    • 10+ years' work experience at a senior leadership level.
    • Bachelor's Degree in a related field, Master's Degree preferred.
    • Hands-on experience using Salesforce Service Cloud to run a high-volume Customer Service organization.
    • Experience managing within a matrix structured organization.
    • Experience leading high-performing teams.
    • Demonstrated success in implementing innovative customer service strategies and technologies.
    • Self-motivated team player with strong analytical and problem-solving skills.
    • Excellent interpersonal and communication skills (oral and written).
    • Strong attention to detail, organizational skills, and ability to thrive in a fast-paced environment.
    What's in it for you?

    • Annual base salary range: $144, $162,000.00
    • Bonus target range: 35-45%
    • Generous benefits package including medical, dental, vision, life, disability
    • A company culture that prioritizes internal development and professional growth
    • Time off with pay
    • 401(k) plan with a degree of employer matching
    • Paid parental leave
    • Wellness programs and product discounts

    Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.

    #LI-KS1
    #LI-Remote

    #J-18808-Ljbffr
  • Zurich Insurance Group

    Digital Customer Experience Specialist

    6 days ago

    Zurich Insurance Group Dallas, United States

    Dentro del rea de Customer Office, se requiere una persona que se ocupe de gestionar y desarrollar la experiencia digital de los clientes y el ciclo de vida digital de seguros (auto, hogar, empresas y vida), as como integrar la experiencia de los clientes entre los diferentes can ...

  • Everest DX Inc

    Customer Experience

    3 weeks ago

    Everest DX Inc Dallas, United States

    About EverestDX · Everest DX – We are a Digital Platform Services company, headquartered in Stamford. Our Platform/Solution includes Orchestration, Intelligent operations with BOTs', AI-powered analytics for Enterprise IT. Our vision is to enable Digital Transformation for enterp ...

  • Encore Canada

    Customer Experience Coordinator

    3 days ago

    Encore Canada Dallas, United States

    Position Overview · Act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology. ...

  • Zurich Insurance Group

    Digital Customer Experience Specialist

    2 weeks ago

    Zurich Insurance Group Dallas, United States

    Dentro del rea de Customer Office, se requiere una persona que se ocupe de gestionar y desarrollar la experiencia digital de los clientes y el ciclo de vida digital de seguros (auto, hogar, empresas y vida), as como integrar la experiencia de los clientes entre los diferentes can ...

  • thetrashgurus

    Customer Experience Representative

    6 days ago

    thetrashgurus Dallas, United States

    Trash Gurus | Full time · **Customer Experience Representative** · Dallas, United States | Posted on 09/11/2021 · {{getI18n("")}} {{getI18n(data[0].applynow)}} · Work Experience Fresher **Job Description** · ** **About the Team**** · TrashGurus is disrupting the waste indus ...

  • Mindzie

    Customer Experience Specialist

    2 weeks ago

    Mindzie Dallas, United States

    Customer · Experience · Specialist · We are looking for an enthusiastic individual who will oversee all aspects of customer success. As the internal voice of customers, partners, and consultants you will work closely with our senior team to ensure the mindzie studio is success ...

  • Service King

    Customer Experience Associate

    6 days ago

    Service King Dallas, United States

    **Connect Now** · Interested in learning more complete the short form below and a recruiter will contact you. · First name (required) Last name (required) Phone (required) Email (required) City (required) State (required) Zip (required) Job Type (required) I am a Veteran, Spous ...

  • Booster Fuels

    Customer Experience Associate

    1 week ago

    Booster Fuels Dallas, United States

    **Customer Experience Associate** · at Booster Fuels Dallas, TX **About Booster** · At Booster were on a mission to accelerate the transition to clean, environmentally friendly, cost effective energy by creating the first fuel agnostic energy supply chain. We believe the adopti ...

  • Azerion Group

    Customer Experience Specialist

    6 days ago

    Azerion Group Dallas, United States

    **Customer Experience Specialist (Dutch)** · Gaming Barcelona, Barcelona Minimum Experience **Mid-level** Sulake is an Azerion company. A European, tech-based, media- and entertainment firm. Currently, we run several successful casual games portals and Apps such as Governor of P ...

  • 3 Day Blinds (Corporate)

    Head of Customer Experience

    2 weeks ago

    3 Day Blinds (Corporate) Dallas, United States

    Job Description · Job Description3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform our cl ...

  • Atkore International

    Customer Experience Leader

    2 weeks ago

    Atkore International Dallas, United States

    Customer Experience Leader, Supply Chain · Who we are: · Atkore, is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. · With a g ...

  • Highmarkres

    Customer Experience

    1 week ago

    Highmarkres Dallas, United States

    ** Customer Experience & Marketing Manager** · **Job Category****:** Marketing **Requisition Number****:** CUSTO005429 Showing 1 location **Job Details** · **Description** · Because every position is considered critical to Highmarks success and reputation, we take care to empl ...

  • Booster Fuels

    Senior Manager, Customer Experience

    1 week ago

    Booster Fuels Dallas, United States

    **Senior Manager, Customer Experience** · at Booster Fuels Dallas, TX **About Booster** · At Booster, were on a mission to accelerate the transition to clean, environmentally friendly, cost effective energy by creating the first fuel agnostic energy supply chain. We believe the ...

  • Blue Yonder

    Director, Customer Experience Enablement

    4 days ago

    Blue Yonder Dallas, United States

    Scope · Define and deliver CX enablement programs for global CX teams: N. America, LATAM, EMEA, and JAPAC · CX enablement programs meet the needs of a variety of CX roles: Functional & Technical Consultants/Architect, Support Engineers, Project Managers, Customer Success Manager ...

  • 6M Executives Inc.

    Customer Service Experience Representative

    3 days ago

    6M Executives Inc. Dallas, United States

    Job Description · Job Description · Are you sick of working late nights? · Are you done with the inconsistency of hours and getting a new schedule every week? · Are you longing for a more professional setting with REAL opportunities to advance your career? · If your answer is Y ...

  • Michaels

    Customer Experience Team Member

    1 week ago

    Michaels Flower Mound, United States Temps partiel

    Store - DFW-Flower Mound, TXQue ferez-vous? · Offrir un service à la clientèle amical, aider les clients à magasiner dans notre magasin et à trouver ce qu'ils recherchent. Veiller à ce que tous les clients bénéficient d'un passage rapide et amical aux caisses. Effectuer le décha ...

  • 3 Day Blinds

    Head of Customer Experience

    4 weeks ago

    3 Day Blinds Dallas, United States

    3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform our clients' homes and workplaces by of ...

  • Central Garden & Pet

    Customer Experience Associate

    3 weeks ago

    Central Garden & Pet Dallas, United States

    Our Pet Segment is searching for a Customer Experience Associate in our Dallas, TX location. · This position is responsible for providing best-in-class service to customers and business partners. · Provide support for orders and credits for the assigned markets in adherence to ...

  • Hearst Communications, Inc.

    Customer Experience Specialist

    1 week ago

    Hearst Communications, Inc. Dallas, United States

    The Opportunity · Homecare Homebase is searching for a Customer Experience Specialist to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase. · The Challenge · At Homecare Homebase, we help home health and hospice organizati ...

  • 3 Day Blinds

    Head of Customer Experience

    2 weeks ago

    3 Day Blinds Dallas, United States

    Job Description · Job Description · 3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform o ...