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Regional Procurement Director
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Sheet Extrusion Supervisor
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Principal Program Lead
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Pre-sales Consultant
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Solutions Architect
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Part-Time Data Collectors
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Horizon Technologies Irving, United States Part timeAFS Interkulturelle Begegnungen e.V. is a non-profit organization for youth exchange and intercultural learning. AFS Germany currently enables over 1,300 young people from and in 40 partner countries to have intercultural learning experiences. AFS Germany has approximately volunt ...
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Radiant Technologies Irving, United StatesUnlocking Battery Storage for the Energy Transition · We have founded the startup Levl Energy with the goal of shaping and driving the energy transition. Levl Energy specializes in aggregating battery storage and marketing it as a united, virtual battery on the electricity marke ...
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Liability Adjuster I
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HR Project Manager
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Telephonic Rn Case Manager
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Registered Nurse
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Progressive Care PCU Registered Nurse
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Manager, Client Services
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Coach - Head Boy's Soccer - Bailey Bridge Ms
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Progressive Care Unit
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Progressive Care Unit
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Progressive Care Unit
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Travel Nurse Across America Dallas, United StatesWe're looking for Progressive Care Unit RNs for an immediate travel nurse opening in Madison, WI. The right RN should have 1-2 years recent acute care experience. Read below for more requirements. · As a PCU Travel Nurse, you will care for patients who require close monitoring an ...
Director, Customer Experience Enablement - Dallas, United States - Blue Yonder
Description
ScopeDefine and deliver CX enablement programs for global CX teams: N. America, LATAM, EMEA, and JAPAC
CX enablement programs meet the needs of a variety of CX roles: Functional & Technical Consultants/Architect, Support Engineers, Project Managers, Customer Success Managers, Technical Account Managers, Services Sales Reps, etc.
CX enablement programs span:
role-based skills, solution/product knowledge, CX methodologies/processes/tools
Collaborate with other global enablement teams (Sales, Partner, Customer, Instructional Design) to ensure consistent learning experience where applicable
What You'll Do
Identify enablement, education, and training needs by working with internal CX stakeholders and conducting needs assessments
Define and structure CX enablement programs; marshal the resources required for successful deliver
As required, conduct "build vs. buy" research and decisioning
Collaborate with subject matter experts to ensure that enablement content is accurate and relevant
Ensure high program attendance and completion rates by target audiences
Monitor and evaluate the effectiveness of CX enablement programs leveraging the Kirkpatrick Model, make adjustments as necessary
Stay up-to-date on industry trends and best practices in CX enablement and learning tools/platforms
Communicate with internal stakeholders about CX enablement, training and development opportunities
Coordinate with other enablement and education teams to ensure consistency in enablement/education/training methodologies and materials
What We Are Looking For
10+ years of experience in enablement or CX organization, preferably in a corporate setting for SaaS companies; at least 5 years of experience in a leadership/management role
Experience defining, developing and delivering CX enablement/education/training programs
Strong project and program management skills
Strong communication and presentation skills
Ability to work independently and as part of a team; ability to set direction for teams/resources
Experience working with international off-shore teams; ability to accommodate meetings off-hours as required
Hands-on experience and working knowledge of Cornerstone OnDemand or similar Learning Management Systems and other digital learning tools
Bachelor's degree in Business Administration, or related field; advanced degree preferred
Experience in adult learning principles
Salary & Location
The target salary range for this role is $129,600 - $160,000. This position may be fully remote in the US.
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors.
In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.
BenefitsAt Blue Yonder, we care about the wellbeing of our employees and those most important to them.
This is reflected in our robust benefits package and options that includes:
Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
Wellbeing Days
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space.
We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer.
We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.
Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers.
Does your heart beat like ours? Find out here:
Core Values
Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of.
Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Director, Customer Experience Enablement professionals in Dallas
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Miah Johnson
Customer Service Representative/Manager
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Bonnie Latson
Customer Service Representative
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Manisha Bandi
DevOps/Cloud Engineer
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Ashley Jackson
Specializes in Child Family Service
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Rachel Murillo
Customer Experience Manager
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Ruben Gasca
Broadcast Sound Operator