Manager, Client Services - Plano, United States - O'Neil Digital Solutions, LLC

O'Neil Digital Solutions, LLC

Verified Company

Plano, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us:

Summary:

The Client Services Manager's priority is to support the Strategic Relationship Manager and Lead Client Services Manager in the day-to-day management of client's business activities, and will be responsible for the internal job production SLA monitoring, invoicing, and reporting.

Duties and Responsibilities:

Plan and strategize with Strategic Relationship Manager and Lead Client Services Manager on direction of client business
Responsible for partnering with the Client Operations Team to monitoring all daily print production/ File sweeps/ File Reconciliation/ Job Monitoring/Print File verification and quality check
Manage entire production workflow of client projects (data processing, printing, fulfillment, mailing, invoicing, reporting, inventory management)
Responsible to oversee and track client SLAs and performance metrics
Proactive management and timely response to client inquiries and needs
Collaborate with the Client Operations team in management of client Inventory including: NAV Kit Matrix, bulk shipments, Collateral Print Estimates/Proposals, and purchase orders
Plan and maintain capacity and load balance in coordination with production management
Collaborate with the Production Engineering team on new projects and production setups
Creation, submission and management of all tasks in Jira
Works closely with the IT team on submitting & prioritizing client requests
Responsible for researching and resolving production related issues
Liaison between the clients and all internal departments
Develop, manage and maintain client reporting and adhoc reporting
Responsible for updating and maintaining client specific information in confluence which include Standard Operating Procedures
Perform other duties as assigned

Qualifications & Requirements:

Required Education, Experience, Certification/Licensure

Bachelor's degree from an accredited fouryear college or university is required.
Five years of relevant work experience in client services, project planning, and strategic planning in vertical markets (i.e. Healthcare, Financial Services, Retail, etc.); including 2 years of demonstrated leadership experience.
Proficient with Microsoft Office products (MS Word, MS Excel) and Jira/confluence is a plus.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

Perform all work and activities with honesty and integrity
Take personal responsibility for productivity, quality and timeliness of work
Effectively communicate (and listen) clearly, professionally, politely and persuasively in all situations; respond well and in a reasonable, timely manner
Challenge conventional practices and use creativity and information to lead, innovate, problem solve, and implement ideas to contribute to the growth of the organization
Support and meet company/department goals and core values
Collaborate with coworkers to achieve common goals

Management Responsibilities:
Up to ten (10) direct reports

Working Conditions:

While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands to type.

The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel or Driving Requirements

If required, provide the % of travel or driving time._

- % of
Travel Required: 25
- % of

Driving Required:
N/A

Equal Opportunity Employer:

O'Neil Digital Solutions is an equal opportunity employer.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.