Principal Program Lead - Dallas, United States - Beyondsoft Consulting

Beyondsoft Consulting

Verified Company

Dallas, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner.

We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals.

For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE'RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand.

Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do.

When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Responsibilities:

JOB OVERVIEW:

JOB RESPONSIBILITIES:

Analysis: Review and refine user stories and project deliverables to ensure they meet the definition of done and align with the client's vision. Support analysis activities that may require systems integration and Enterprise Content Management systems, advising on requirement clarifications, user experience considerations, resolution of business rules and data validation. Analyze and drive resolution of issues for your assigned product or ensure they are assigned to the correct team or team member and track through closure.
Provide detailed feedback on project plans and development efforts to ensure clarity, completeness, and accountability. Partner with teams to gather status, complete an effective status assessment and provide transparent, accurate information to the client, including progress against plan, risks, and issues in a written format.
Client Interaction and Accountability: Manage operational interactions with clients, focusing on the efficient execution of projects and the delivery of valuedriven results. Ensure the client has written documentation or updates as part of this process. Act as the primary liaison between clients, stakeholders, departments and technical teams, ensuring clear and effective communication. Take full ownership of synthesizing and presenting the status of issues that span multiple teams, preventing miscommunication and ensuring that clients receive accurate and comprehensive updates. Proactively address and work with teams to correct discrepancies, safeguarding the integrity of information the client relies on for decisionmaking.
Communication, Documentation, and Compliance: Partner with integration partners to establish communication processes across the teams, coach the team to ensure adherence, and ensure timely response and resolution. Ensure comprehensive documentation is maintained for all project phases, including key components such as user story development, deployment plans, and retrospectives. Develop clear, actionable leavebehind materials for key client meetings and when critical information needs to be conveyed to wider stakeholder groups. Use tools like Confluence to manage routine updates and statuses. Ensure team processes and documentation comply with client standards and industry best practices.
Managerial Collaboration and Alignment: Collaborate closely with your BCI Manager to ensure alignment on deliverables, priorities, and objectives. Work together to address and resolve issues, effectively manage scope, and to manage new scope introduced by the client for our team. Ensure proactive communication to maintain alignment with the team you support and the priorities communicated to your management by their leadership and clients, particularly when managing scope adjustments or conflicting directives from clients, your own team, and stakeholders.

Qualifications:

Bachelor's Degree in Business, Information Technology, or a related field
Experience supporting projects in heavily matrixed, geographically distributed organizations required
2+ years experience with Agile/Scrum methodology
2+ years in consulting within recognized firm(s); demonstrated experience delivering highquality consulting services that involve direct client interaction and responsibility for solution definition, analysis and/or project management. (Contracting experience, while valuable, does not meet the criteria for this position).
Technical Skills: Proficiency in Agile project management, familiarity with writing and reviewing user stories, and development and management of complex project plans. Experience with project management tools such as Jira and Confluence. Proficient in Excel, Word, PowerPoint, Jira, Confluence. SAFE, Scrum Master, and/or Product Owner Certification a plus
Communication Skills: Exceptional written and verbal communication skills with the ability to interact effectively