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    Customer Experience Leader - Dallas, United States - Atkore International

    Atkore International
    Atkore International Dallas, United States

    3 weeks ago

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    Description

    Customer Experience Leader, Supply Chain

    Who we are:

    Atkore, is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.

    With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.

    Who we are looking for:

    Reporting directly to the Customer Experience Manager, this person will be responsible for supporting and connecting the Voice Of the Customer (VOC) through sales, inventory, operations, and production excellence. This role will be located out of our Dallas, TX Regional Service Center (RSC).

    What you'll do:

    • Support Atkore Regional Sales Managers (RSMs) and agents to provide an unmatched customer experience.
    • Support the Sales, Inventory, and Operations (SIOP) process through supply chain analytics.
    • Work closely with the RSC distribution team to provide high velocity product to market.
    • Play a critical role in maintaining customer relationships by reliably addressing day-to-day issues.
    • Work closely with the Strategic Business Units (SBU) demand planners and Customer Service Representatives (CSR) teams to drive best in class service.
    • Coordinate high velocity orders with our logistic and distribution teams.
    • Investigate service issues, define root causes, brainstorm solutions, and implement countermeasures to reduce future firefighting.
    • Make informed decisions supported by data and the Voice Of the Customer (VOC).
    • Participate in Kaizen events to determine and drive out waste at the reporting RSC.
    • Create relationships with customers to gain and carry the VOC to internal stakeholders to drive service.

    What you'll bring:

    • A bachelor's degree in business required. (Supply Chain Management or related is preferred)
    • 1-3 years of work experience in a supply chain focused role, preferably customer-facing.
    • High level written and verbal communication.
    • Excellent judgment, problem-solving abilities, and communication skills.
    • The ability to thrive in a fast-paced environment and multi-task while keeping a focus on the customer.

    Within 3 months, you'll:

    • Complete your new hire "Immersion", preparing you for success in your new role.
    • Develop relationships with the key internal and external stakeholders you will work closely with every day.
    • Have a strong understanding of Atkore's customers and agents.

    Within 6 months, you'll:

    • Have a strong understanding of Atkore's businesses, markets, customers, and strategic direction.

    Within 12 months, you'll:

    • Be comfortable maneuvering within Atkore and addressing almost any customer issue that arises with complete autonomy.
    • Be forward-looking to the point of being able to develop and implement solutions to proactively improve customer experience.
    • Be the lead subject matter expert and advocate for the customer through sales, inventory, operations, and production excellence.

    Atkore is a four-time Great Place to Work certified company and a two-time Top Workplaces USA award winner We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.

    Join our team and align yourself with an industry leader

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
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