- Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.·
- Apply policies to situations with minimal interpretation. Supervision Received/Provided:·
- Performing project work as assigned under the supervision of a lead or manager.
- Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.·
- The focus of a service desk person is to stay at the service desk and service people over the phone.
- Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency.
- Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.·
- For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member.
- Bachelor's Degree preferred·
- One to Five (1-5) years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
- Ability to provide technical support to computer users both on the telephone and face-to-face when necessary·
- Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments.
- Expert level knowledge in at least one of these areas.· Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas·
- Strong basic execution capabilities within functional areas of IT·
- Moderate proficiency in troubleshooting desktop computer issues, both hardware and software·
- Ability to manage a work queue in a ticketing system (ServiceNow) & call center systems
- Able to work weekends (once in 2-3 months)
-
Help Desk Technician
1 week ago
Katten Chicago, United States**About Katten** · Katten is a full-service law firm with approximately 700 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The ...
-
Help Desk Technician
3 weeks ago
Smith Senior Living Chicago, United States**Requirements**: · - Working knowledge of: · - Microsoft operating systems and LAN and WAN technologies · - WiFi technologies · - Relevant software, hardware and equipment · - Ability to work a flexible schedule including on-call hours · - Ability to work independently or as par ...
-
Service Desk Technician
1 week ago
Baird & Warner Chicago, United States**About Baird & Warner Real Estate**: · Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace eight times in a row. But we didn't get there by accident — behind every great company is a culture created by the professionals who work there. Throughout our r ...
-
IT Help Desk Technician
4 days ago
Housing Authority of Cook County Chicago, United States**SUMMARY** · This individual will assist the IT Director with installation, configuration and updates of system hardware and software. They will monitor system performance and troubleshoot issues. The HT will assist employees with computer problems and answer their questions. Th ...
-
Help Desk Technician
1 week ago
PHJC Ministries Hobart, United States**Job Overview**: · Under the general supervision of the IT Director, the Help Desk Technician is responsible for first-tier response to requests for IT related services. Responding in a timely manner within their abilities and experiences or elevating tickets to the appropriate ...
-
Help Desk Technician
2 weeks ago
W-T Engineering LLC Hoffman Estates, United States**HELP DESK TECHNICIAN** · **Responsibilities**: · - **Maintain documentation of requests, interventions, and resolutions in our IT support database for compliance and diagnostic purposes. Report recurring problems and patterns of issues to aid in long-term improvements.** · - ** ...
-
IT Service Desk Technician
2 weeks ago
VirginPulse Mokena, United StatesOverview: · **Now is the time to join us** · Virgin Pulse and HealthComp are now Personify Health. The industry's first personalized health platform company combines health, wellbeing, and navigation solutions to deliver powerful outcomes to businesses and their people. At Person ...
-
Help Desk Technician
2 days ago
Parallel Partners Chicago, United StatesHelp Desk Technician, Oak Brook, IL · Summary: · This is a full time permanent Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid-sized businesses preferably. A diverse technical skill set is key, along with s ...
-
Service Desk Technician
1 week ago
TEKsystems Chicago, United States: · Our client is about to rollout of MS Authenticator and Prisma VPN to all US users. This is an authentication and VPN change for all US users, which will drive an increase in ServiceDesk calls. They are looking to bring in 4 technicians that can address those calls while their ...
-
IT Help Desk Technician
2 days ago
Milestone Chicago, United StatesOverview · We're looking for a Help Desk Technician to join our skilled IT Help Desk Operations team, serving local and global internal users. Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness. The Help Desk Tec ...
-
Help Desk Technician
3 weeks ago
PTS Corp/Consume Palatine, United States**WHO WE ARE**: · **ABOUT THE ROLE**: · Provide hardware and software troubleshooting, network maintenance, and end-user training while demonstrating strong communication skills and a customer-centric approach. · **Technical Skills**: · - Basic understanding of computer hardware ...
-
Service Desk Technician
3 weeks ago
BSGtech Mount Prospect, United States**About us** · Business Solutions Group is a full-service IT solutions provider in Mount Prospect, IL This position is NOT remote and/or hybrid. You will rotate days onsite with different clients, and in the office at our data center in Mount Prospect. · **Experience**: · - BA/BS ...
-
IT Help Desk Technician
2 weeks ago
I.Q. Technologies, Inc. Wheaton, United StatesAt I.Q. Technologies, you have an excellent opportunity to excel your career within a thriving organization. We are looking for a qualified, experienced, and motivated individual to become part of IQ's team today · - General knowledge of Microsoft Active Directory related to user ...
-
Service Desk Technician Lead
2 weeks ago
Adar, Inc. Lincolnwood, United States**Job Description - Service Desk Technical Lead** · 1. About the Position: The Rhodian IT Service Desk Technical Lead is a member of the Rhodian IT team, and works closely with engineering, services leadership, client advisors, and clients. We provide our clients remote technical ...
-
Service Desk Technician
4 weeks ago
Baird & Warner Chicago, United StatesJob Description · Job DescriptionAbout Baird & Warner Real EstateOver the last decade, Baird & Warner was named a Chicago Tribune Top Workplace ten times in a row. But we didn't get there by accident — behind every great company is a culture created by the professionals who work ...
-
Service Desk Technician
3 weeks ago
Baird & Warner Chicago, United States Full timeAbout Baird & Warner Real Estate · Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace ten times in a row. But we didn't get there by accident — behind every great company is a culture created by the professionals who work there. Throughout our rich hi ...
-
Help Desk Technician
14 hours ago
e Consulting Chicago, United StatesOur client is seeking a Help Desk professional responsible for addressing service requests and incidents by phone, email or in-person. The individual in this role will serve as the front line and go-to resource for end user technical support in the Company's Chicago office. This ...
-
Help Desk Technician
2 days ago
SPECTRAFORCE Chicago, United StatesHelpdesk Support · 12+ months · North Chicago, IL 60064 · • Associates Degree in Computer Science or 2-3 plus years of related experience, sufficient, but not required. Relevant experience can override educational requirements . Previous large corporate experience would be a plus ...
-
Service Desk Technician
3 weeks ago
Cynet Systems Chicago, United StatesJob Description: · Pay Range $ 25hr - $ 27.50hr · Responsibilities: · The focus of a service desk person is to stay at the service desk and service people over the phone. · Some problems are more easily handled in person, also during periods of high call volume, problems may ...
-
Service Desk Technician
2 weeks ago
Baird & Warner Chicago, United StatesAbout Baird & Warner Real Estate · Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace ten times in a row. But we didnt get there by accident behind every great company is a culture created by the professionals who work there. Throughout our rich histo ...