Help Desk Technician - Palatine, United States - PTS Corp/Consume

Description

• Basic understanding of computer hardware and software components.
• Familiarity with routers, switches, firewalls.
• Proficiency in troubleshooting common computer issues (e.g., hardware, software, connectivity).
• Familiarity with operating systems (e.g., Windows, macOS, Linux).
• Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
• Ability to diagnose and resolve basic network problems.
• Experience with ticketing systems for issue tracking.
• Familiarity with remote desktop support tools.
• Optional scripting or programming skills.
• Familiarity with cloud services (e.g., Microsoft 365, Google Workspace).
• Experience in maintaining hardware and software inventories.
• Basic hardware repair and component replacement skills.
• Proficiency in installing operating systems.
• Skills in managing and troubleshooting remote desktop connections and VPNs.
• Ability to use and update knowledge base articles.
• Documentation skills for troubleshooting steps and resolutions.
• The capability to provide basic enduser training.
• Knowledge of cybersecurity best practices.
• Familiarity with mobile device troubleshooting (e.g., smartphones, tablets).
• A deeper understanding of systematic troubleshooting techniques.
• Ability to handle multiple support requests and prioritize effectively.
• Experience with software installation and updates.

• Communication skills, both written and verbal.
• Strong customer service orientation with a friendly and patient demeanor.
• Problemsolving and criticalthinking abilities.
• Ability to work well under pressure and handle stressful situations calmly.
• Attention to detail and accurate procedure following.
• Time management skills for task prioritization.
• Adaptability and willingness to learn new technologies and processes.
• Team player who can collaborate effectively with colleagues.
• Professionalism and a strong work ethic.

• Bachelor's degree in IT, Computer Science or relevant field