Help Desk Technician - Hobart, United States - PHJC Ministries

Description

Job Overview:

Under the general supervision of the IT Director, the Help Desk Technician is responsible for first-tier response to requests for IT related services.

Responding in a timely manner within their abilities and experiences or elevating tickets to the appropriate IT Department co-worker.


Duties:

• Assists with technology needs for events and live streams.
• Responsible for meeting established guidelines for response time, product quality, and enduser satisfaction level.
• Scope will change as the Help Desk Technician gains experience and familiarity with Ancilla Domini Sisters systems.

Qualifications:

• One year of experience working with end user computer systems or equivalent collegelevel education.
• Must possess a solid understanding of working with enduser computers and devices in a network environment as well as upgrade and basic repair of PCbased computer systems (software and hardware).
• Must possess strong skills with Microsoft Office software suite.
• Must possess a good working knowledge and an understanding of related business process, systems concepts to support end users in an effective and efficient manner.
• Traveling may be required to perform assigned tasks; ability to operate a motor vehicle. Valid driver's license and auto insurance required.

Pay:
$ $22.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (preferred)

License/Certification:

• Driver's License (required)

Ability to Commute:

• Hobart, IN required)

Work Location:
Hybrid remote in Hobart, IN 46342