Service Desk Technician - Mount Prospect, United States - BSGtech

Description

About us

Business Solutions Group is a full-service IT solutions provider in Mount Prospect, IL This position is NOT remote and/or hybrid.

You will rotate days onsite with different clients, and in the office at our data center in Mount Prospect.


Experience:

• BA/BS, preferably in computer science or a related field, preferred but not required.
• 2 years of IT or related experience.
• Windows: 1 year (required)

Active Directory: 1 year (preferred)

• Microsoft 365: 1 year (preferred)

Job Title:

Junior Systems Administrator


Compensation:

$45, $55,000.00/Year


Reports to:

Service Manager


Department:

Service and Support

The Junior Systems Administrator is responsible for handling first level support of service requests in a professional and timely manner.

This relates to all technology, to include:
workstations, servers, printers, networks, and vendor specific hardware and software.


Basic Functions:

• Support of disaster recovery solutions.
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix.
• Monitor the remote monitoring and management system alerts, notifications, and respond accordingly through service tickets.
• System documentation maintenance and review.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Additional Duties and Responsibilities:

• Improve customer service, perception, and satisfaction.
• Fast turnaround of customer requests.
• Ability to work in a team and communicate effectively.
• Work with the Help Desk Coordinator to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
• Escalate service requests that require engineer level support.
• Responsible for entering time and expenses as they occur.
• Understand processes in ConnectWise PSA by completing assigned training materials and blueprints on the ConnectWise University.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Interpersonal skills: such as telephony skills, communication skills, active listening and customercare.
• Diagnosis skills of technical issues.
• Ability to multitask and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization's key services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Typing skills to ensure quick and accurate entry of service request details.
• Selfmotivated with the ability to work in a fastmoving environment.

Educational/Vocational/Previous Experience Recommendations:

• BA/BS, preferably in computer science or a related field, preferred but not required.
• 2 years of IT or related experience.
• The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed._

Pay:
$45, $55,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching


Experience level:

• 1 year

Schedule:

• Monday to Friday

Application Question(s):

• Would you be able to come into the office in Mount Prospect IL, or go onsite to clients on a daily basis?
• Do you live within 30 minutes of Mount Prospect, IL?

Education:

• High school or equivalent (preferred)

Experience:

• Windows: 1 year (required)

Active Directory: 1 year (preferred)


Ability to Relocate:

• Mount Prospect, IL 60056: Relocate before starting work (required)

Work Location:
In person