Help Desk Technician - Hoffman Estates, United States - W-T Engineering LLC

W-T Engineering LLC

Verified Company

Hoffman Estates, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

HELP DESK TECHNICIAN

Responsibilities:

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Maintain documentation of requests, interventions, and resolutions in our IT support database for compliance and diagnostic purposes. Report recurring problems and patterns of issues to aid in long-term improvements.
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Assist in the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
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Windows 10/11 setup and profile configuration along with software install and configuration.
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Network printer and mobile devices support.

Expectations:

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Maintain a high degree of customer service for all support queries and adhere to all service management principles.
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Be proactive in anticipating and resolving issues before they escalate.
- **Ensure the security of IT systems.