Service Desk Technician - Chicago, United States - Baird & Warner

Baird & Warner
Baird & Warner
Verified Company
Chicago, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About Baird & Warner Real Estate:
Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace eight times in a row.

But we didn't get there by accident — behind every great company is a culture created by the professionals who work there.

Throughout our rich history, one thing has remained true:
we believe that when you give people the support they need, amazing things can happen.

That's why at Baird & Warner we empower you to be independent, to grow in your career, to do the right thing by your colleagues and your community, and to have a true work/life balance.

We truly care about making our team feel part of something bigger by sharing a single purpose — making it easier for homebuyers and sellers to realize their real estate dreams.


Job Summary:

Provides first and second level technical installation and support in the corporate and branch offices, on site at our Downtown Chicago Loop office (120 S Lasalle Street. Chicago, IL


Essential Duties And Responsibilities:


  • Provides telephone and onsite technical support to resolve technical problems and basic howto questions.
  • Prioritizes, logs and tracks all calls and requests through their resolution and completion.
  • Escalates issues to appropriate departments or teams as needed.
  • Moves and installs computer equipment as needed.
  • Configures all system hardware and software for computer workstations.
  • Notifies management of all significant events that will or may result in a frustrated user, system
- outage, breach of company computer policies, virus problem, or other related computer
- misconduct.

  • Maintains a proactive, positive relationship with the user population in the corporate and branch
- offices.

  • Perform all other relevant duties as directed.

Qualifications

  • Excellent knowledge of PC's.
  • Knowledge of Windows, Active Directory, MS Office, Google Workspace, MacOS a plus.
  • Proven Customer Service and problem solving skills.
  • Strong organizational skills.
  • Ability to work in a high stress environment while maintaining a positive and professional demeanor.
  • Must have a valid driver's license and reliable transportation for use in transporting equipment and traveling to branch offices.

Education and Experience:


  • Associates degree in relative field or equivalent experience Preferred.
  • Real Estate experience a plus.

Benefits

  • Medical, dental, 401k, PTO, VTO
More jobs from Baird & Warner
See all jobs of Baird & Warner