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    Call Center Representative at Orlando - Air Pros

    Air Pros
    Air Pros Orlando, United States

    3 weeks ago

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    Description
    About the Organization

    Description

    We are looking for THE BEST Customer Service Representatives to join our Team

    Compensation and Benefits Offered:
    • $18 per hour
    • Daily Performance Commissions and Bonuses
    • Training/development/resources toward your future success
    • Full benefit package
    • Best Work Culture/Team in the Industry
    Air Pros is looking for personable and thorough Call Center Representatives to be the liaison between our company and its current and potential customers. The successful candidates will accept ownership for effectively solving customer issues, complaints and inquiries while keeping customer satisfaction at the core of every decision and behavior.

    Responsibilities: Position is fully onsite
    • Manage large amounts of inbound and outbound calls in a timely manner
    • Inbound Calls:
      • Answer questions the customer might have and schedule appointments for a salesperson or technician
    • Outbound Calls:
      • Reach out to potential customers to determine their overall interest and eliminate customers who aren't interested in our services; take appropriate next steps
    • Follow communication "scripts"
    • Identify customer needs, clarify information, provide solutions and/or alternatives
    • Seize opportunities to up-sell products when they arise
    • Build sustainable relationships and engage customers
    • Keep records of all conversations in our database
    • Meet personal and team targets
    Skills:
    • Previous experience in a customer support role
    • Track record of over-achieving quota
    • Strong phone and verbal communication skills; active listening
    • Familiarity with CRM systems and practices
    • Customer focus and adaptability to different personality types
    • Ability to multitask, set priorities and manage time effectively
    About Air Pros USA:

    Air Pros is a fast-growing industry leader in both Residential and Commercial HVAC contracting. We pride ourselves on customer service, quality of service, and customer experienc

    EOE Statement
    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

    Position
    Call Center Representative

    Full-Time/Part-Time
    Full-Time

    This position is currently accepting applications.
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