- Make outbound calls, emails, and live chats from customers in a professional and timely manner.
- Provide accurate and detailed information about products, services, and company policies.
- Address customer inquiries, concerns, and complaints, ensuring complete resolution and customer satisfaction.
- Maintain and update customer records in the company database.
- Collaborate with team members to ensure a seamless customer experience.
- Participate in regular training sessions to stay up-to-date with product knowledge and company policies.
- Escalate complex issues to the appropriate department or supervisor.
- Meet or exceed key performance indicators (KPIs) for call quality, efficiency, and customer satisfaction.
- Adhere to company policies, procedures, and confidentiality requirements.
- High school diploma or equivalent.
- Proven experience in customer service, call center, or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask
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Call Center Representative - Orlando, United States - Forrest Solutions
Description
Job Description
Job DescriptionPay: $16/hr
Location: Fully remote- CAN NOT reside in NY, CA or DC
Length: 5/20-6/12
Schedule: 10am-7pm EST / 9am-6pm CST/ 8am-5pm MST/ 7am-4pm PST
Training: 9am log on day 1 5/20-5/22
Need to provide own equipment- laptop only- can be sent headsets if needed. -
Windows 10 or 11 with 8GB RAM. No MAC/Linux/Chromebook etc.
Key Responsibilities:
Requirements: