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    Call Center Sales Representative - Orlando, United States - British Swim School

    British Swim School
    British Swim School Orlando, United States

    1 week ago

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    Description
    Call Center Sales Representative

    Part Time - Orlando

    Position Title:
    Call Center Sales and Service Representative


    Report to:
    Sales Manager


    Status:
    Part-time


    Location:
    Orlando FL


    As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, and answering customers' questions while making their experience personable and memorable.


    Knowledge, Skills and Abilities:

    • Enthusiastic personality
    • Strong sales and customer service skills
    • Ability to maintain a positive attitude when speaking to customers
    • Ability to adhere to a schedule, follow policies and procedures of British Swim School
    • Competent with phone systems and appropriate computer programs
    • Able to multi-task
    • Ability to fluently speak more than one language is a plus
    • Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center Skyprep on-line training.
    Roles and Responsibilities


    • Answer calls, manage online chat and respond to emails
    • Research required information using available resources
    • Manage and resolve customer issues and complaints
    • Provide customers with product and service information
    • Accurately enter new customer information into system
    • Update existing customer information
    • Process orders, forms and applications
    • Identify and escalate priority issues
    • Route calls to appropriate resource
    • Make follow up and outbound calls as needed to follow up on leads
    • Document all call information according to standard operating procedures
    • Complete call logs
    • Produce call reports

    Qualifications:

    • Customer service and sales experience
    • High School education or equivalent

    Compensation:
    $ $14.00 per hour


    Working at British Swim School is so much more than just a 's an opportunity to leave a legacy that may transform a child's life.


    Since 1981, British Swim School has been offering swimming lessons for babies, children, and adults, focusing first on critical water survival skills needed to survive a water accident, then progressing to stroke development and more advanced skills.

    Dubbed as one of the fastest-growing franchises in the U.S. and Canada, we teach over 27,000 swimming lessons per week using our signature fun and gentle methods.


    The British Swim School team is a nationwide franchise system of independent business owners who are dedicated to our mantra of 'Survival of the Littlest' for their local families.

    Why join British Swim School?


    • Safe & happy work environment - where else might you get to sing at work?
    • Flexible work schedules and hours - making this a great role for students, parents and anyone with a busy lifestyle
    • Rewarding job with competitive pay - all while making a true difference in your community
    Each franchise location is independently owned and operated by a franchisee (franchise owner).

    Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

    All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

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