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    Customer Service Associate with Sales - Los Angeles, United States - Vert Environmental in Los Angeles

    Vert Environmental in Los Angeles
    Vert Environmental in Los Angeles Los Angeles, United States

    1 week ago

    Default job background
    Description


    We're seeking a positive, personable customer service with coordinating experience for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. The ability to work in a fast-paced and multi-tasking environment is a must. Being tech savvy with Office, Outlook, VOIP, and driver routing are a few features essential for this job. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you

    Benefits:
    • Medical
    • Dental
    • Vision
    • Paid Vacation/Sick Time
    • 401k
    • Various discounts on travel/entertainment/wellness/gym membership, etc.
    Responsibilities

    •Answering phone calls

    •Calling clients and technicians

    •Scheduling field jobs with technicians, clients, and homeowners

    •Provide excellent customer service and maintain client relations

    •Data entry

    •Preparing and gaining work authorizations

    •Assist in acquiring billing information for clients and insurance companies

    •Keep track of customer accounts and make updates with new account information as necessary

    •Record customer interactions and follow up on their experience with our company

    •Find patterns in customer complaints and bring them to the team for improvement

    •Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed

    •Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction

    •Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed

    •Communicate frequent customer suggestions to the team to troubleshoot

    •Reply to incoming calls from customers including products and service questions, general information, and complaints

    •Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction

    •Work closely with the sales lead to stay up-to-date on service and product knowledge

    Qualifications

    •Customer service experience required

    •Dispatching or scheduling experience a plus

    •Detail oriented

    •Must be able to work at a fast pace.

    •Must live within daily driving distance to the office

    •In office position

    •Working right in the USA

    •High school graduate, G.E.D. recipient, or equivalent

    •Previous work in a customer-facing position

    •Display strong communication skills, active listening skills, and personal skills

    •Must live within daily driving to the office
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