- Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
- Provide exceptional customer service during every patient encounter (in person or via phone).
- Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
- Answer phones (both external and internal); assure prompt, courteous service at all times
- Practice urgency at all times with patient's time, as well as doctor's time and schedule
- Double check insurance authorizations to ensure completion and build accurate flow sheets
- Knowledge of common fees charged for common visits
- Check out patients and collect correct payments
- Manage patient flow in the office
- Complete daily reconciliations / close day / countdown cash drawer
- Comply with all company policies and procedures including HIPAA
- General office duties and cleaning to be assigned by manager
- Reliable transportation that would allow employee to go to multiple work locations with minimal notice
- Ability to work weekends when applicable
- Desire to gain industry knowledge and training
- Demonstrates initiative in accomplishing practice goals
- Ability to grow, adapt, and accept change
- Consistently creating a positive work environment by being team-oriented and patient-focused
- Commitment to work over 40 hours to meet the needs of the business
- Ability to interact with all levels of employees in a courteous, professional manner at all times
- High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience
- Basic computer skills
- Ability to read, analyze and interpret information
- Favorable result on Background Check
- Must have own vehicle and be insured, licensed driver in current state of residence
- Must be at least 18 years of age
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Regular bending, lifting, carrying, reaching and stretching
- Ability to move throughout the office
- Ability to remain standing for long periods of time
- Lifting heavy boxes and accessing high shelves
- Problem solves, reasons and resolves issues effectively
- Use independent judgment and discretion
- Meet customer expectations
- Work under stress with interruptions and deadlines
- Use computer effectively and view computer screen
- Exhibit empathy in all situations
- Work changing schedules to meet business demands
- Medical, Vision, Dental
- 401k + Employer Matching
- Paid Time Off, Holidays
- Competitive Base Pay + Bonus
- Optical Education Reimbursement
- Paid Maternity Leave
-
Service Representative-ambulatory Services
1 week ago
Kaiser Permanente Glendale, United States**Job Summary**: · Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under mínimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies ...
-
Customer Service Representative
3 days ago
SGW Glendale, United States**Customer Service Representative/Glendale** · **Job Type: Full Time** · **Pay: $20-$22 per hour DOE** · **Benefits: Medical, Dental & Vision, 401k, 401k matching** · **Description** · **Purpose of the Position**: · Customer Service Representative performs routine clerical, secre ...
-
Patient Service Representative
5 days ago
Nationwide Vision Glendale, United States**Title**:Patient Service Representative · **Company**:Nationwide Vision Center · **Location**:Glendale (67th Ave) · **Training Provided - No medical/eyecare experience required** · **Pay: $15.50/hour plus hourly commissions** · **Perks**: · - Full Benefits Package - Medical, Vis ...
-
Guest Service Representative
1 week ago
Desert Diamond Casinos & Entertainment Glendale, United States**Location** · - DDC - Glendale, AZ**Shift** · **Starting Pay** · - Starting at $16.26 to $21.42HR**Category** · - Marketing & Public Relations**Employment Status** · - Full-TimeGuest Service Representative (West Valley) 11761 · DDC - Glendale, AZ · **Job Description**: · **Posit ...
-
Financial Services Representative
1 week ago
North Island Credit Union Glendale, United StatesOverview: · **Responsibilities**: · Position is open in San Diego or Glendale, CA · **Principal Accountabilities**: · Assumes responsibility for exceptional member service; adherence to all Regulatory/Compliance policies and ability to manage associated risk; accurate and timely ...
-
Insurance Customer Service Representative
1 week ago
Jason Hagerty-District Office Glendale, United StatesOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to o ...
-
Mortgage Customer Service Representative
1 week ago
AANSEACORE INC. Glendale, United StatesWe are looking for talented and dynamic Order fulfillment associates to join our client located in the US. · **Qualifications**: · - Associates degree or equivalent experience. · - Minimum one year of customer service experience in a fast-paced environment. · - Experience in UCC, ...
-
Ucc Client Service Representative
5 days ago
AANSEACORE INC. Glendale, United StatesWe are looking for talented and dynamic Order fulfillment associates to join our client located in the US. · **Qualifications**: · - Associates degree or equivalent experience. · - Minimum one year of customer service experience in a fast-paced environment. · - Experience in UCC, ...
-
Patient Services Representative
1 week ago
American Vision Partners Surprise, United StatesCompany Intro: At **American Vision Partners (AVP)**, we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible ...
-
Entry Level Customer Service Representative
1 week ago
PLANNED DEVELOPMENT SERVICES Glendale, United States**Description** · Planned Development Services (PDS) is an HOA Community Management Company. PDS has been in business since 1995 and is located in Glendale, AZ. We offer a supportive and team oriented work environment. Our employees are the most important and valuable piece of th ...
-
25/hr Customer Service Representative
1 week ago
Red Label Enterprises Glendale, United StatesAre you a people person who thrives on face-to-face interactions? Do you enjoy working in a dynamic, team-oriented environment? Look no further Red Label Enterprises, a leading marketing firm for the past 21 years, is seeking vibrant and energetic individuals to join our team. If ...
-
Surprise Ford Surprise, United States**Customer Service Representative PT (Open to Full time)** · Seeking a full-time and Part time, tech-savvy, and customer service-oriented individual, who is good at talking to customers and explaining the features/benefits of the vehicle. · **Essential Duties and Responsibilities ...
-
Service Representative
4 days ago
Thompson Safety LLC Phoenix, United States**Department**:Service · **FLSA Status**:Exempt, commission eligible · **Job Summary**: · Responsible for servicing and growing assigned customer base while exceeding customer expectations with urgency. Service Representatives will build their territory with Account Executives to ...
-
Customer Service Representative
1 week ago
QATOS Tolleson, United States**Job Description Summary** · The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in this position requires that the CSR can work independently with little to no supervision to provide immediate availability, b ...
-
Client Service Representative
1 week ago
Cox powered by Atrium Tolleson, United StatesPay Range: · $18.00 per hour · Minimum Qualifications: · - High school diploma / GED required · - Ability to handle a high volume of inbound and outbound calls. · - Tremendous customer service skills. · - Detail oriented, great at problem solving. Accurate and thorough in your wo ...
-
Guest Service Representative
1 week ago
Valleywise Health System Phoenix, United StatesReporting to the Manager of Volunteer & Guest Services, the Guest Service Representative serves as a resource for patients, visitors, and staff. This position provides a positive first impression to all customers of Valleywise Health. Consistently works to determine guests' needs ...
-
Customer Service Representative
1 week ago
aspenhome / Furniture Values Int'l, LLC Phoenix, United StatesAspenhome/Furniture Values Int'l, LLC (FVI) is looking for a Customer Service Representative to join our team You will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction. · **Essential Duties & Responsibil ...
-
Customer Service Representative
1 week ago
J.R McDade Co., LLC Phoenix, United States: · **JOB SUMMARY** · Customer Service Reps are responsible for timely and accurate project documentation, communication, and implementation of warranty repairs for residential flooring projects after close of escrow. Customer Service Reps serve both internal and external custome ...
-
Guest Services Representative
14 hours ago
Valleywise Health System Phoenix, United StatesReporting to the Manager of Volunteer & Guest Services, the Guest Service Representative serves as a resource for patients, visitors, and staff. This position provides a positive first impression to all customers of Valleywise Health. Consistently works to determine guests' needs ...
-
Customer Service Representative
4 days ago
Canyon Animal Hospital Phoenix, United States**Customer Service Representative** · **Assist customers with inquiries, and provide prompt, courteous, and accurate service in a professional manner; prior veterinary reception experience highly preferred but not a requirement.** · Customer Service Representatives are the face o ...
patient service representative - Peoria, AZ , USA, United States - Nationwide Vision
Description
A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience.
The Front Office Specialist will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
Location:
Bell Rd, Peoria Az
Responsibilities
Requirements:
Preferred Knowledge/Skills/Abilities:
HIPPA:
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPPA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures.
PhysicalRequirements:
If you need help performing these functions of your job, please contact the supervisor so that we may engage in the interactive process with you and find reasonable accommodation.
Work Environment:
Benefits:
If you need assistance with this application, please contact Please do not contact the office directly - only resumes submitted through this website will be considered.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
