Customer Service Representative - Janesville, United States - Acrisure LLC

Acrisure LLC Janesville, United States

2 weeks ago

Description

**Acrisure LLC**

**Customer Service Representative (SASid Insurance Development)**

**SASid Insurance Development - Janesville, WI - Full Time**

, an **Acrisure** agency partner, has a current need for a full-time **Customer Service Representative** in their Health Claims department. He/she is responsible for assisting customers with locating in-network providers to obtain the best possible benefit for their insurance policy. Ability to meet metrics assigned to this position regarding abandonment rates, talk time and speed of answer for inbound calls *

Conducting inbound and outbound calls regarding medical policies with policyholders and providers

Verifying and explaining health insurance benefits with different types of supplemental health plans and describe exclusions and non-covered treatment

Ability to multi-task

Miscellaneous clerical duties

Since 1997, **SASid** (Smart and Simple insurance development) and have been helping insurance companies, associations, and brokers succeed and thrive in todays insurance sales and the administrative environment through proprietary SaaS cloud-based technologies and products. Our mission to build, market, and administrate niche health and supplemental insurance products which help people; to create insurance products and technologies which are simple to understand, quote, purchase and smart to have.

**Essential Duties and Responsibilities:**

*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.*

**Competencies:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education and Experience:**

Knowledge in medical terminology, required

Health claims experience, preferred

Customer service experience, preferred

Knowledge of Google applications (Gmail, Google Docs, Google Excel), preferred

**Other Qualifications:**

Strong customer service skills

Ability to type 50+ wpm

**Physical Demands** **:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate stress due to regular deadlines and daily challenges

High finger dexterity while typing documents and forms

Occasionally lift up to 20lbs.

**Work Environment** **:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is done in a temperature-controlled, non-smoking office

Work stations are cubicles with moderately high sides

The noise level in the work environment is usually moderate

**Benefits:**

Excellent benefits package that includes access to medical, dental, vision, life, disability, and 401k benefits as well as paid vacation and holidays

Bonuses based on transparent results

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