Customer Service Representative - South Beloit, United States - Roscoe and Associates
Roscoe and Associates
South Beloit, United States
Verified Company
3 weeks ago
Description
Schedule
- Monday-Friday
- 7:00AM3:30PM
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Matching 401K
Job Summary
Responsibilities
- Identify the reason for the customer's call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Reach out to current customers to provide upgrade options
- Oversee customer RMAs and Trade-Ins.
- Generate shipping labels for customers RMA requests
- Follow up with customers
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
