Member Service Representative - Elkhorn, United States - Southern Lakes Credit Union

Description

Southern Lakes Credit Union is seeking a Member Service Representative to join our team

The Member Service Representative opens member accounts, cross-sells Credit Union products, answers member questions, and provides overall quality service to members.

They also help with teller transactions as needed.
-
Essential Duties and Responsibilities_ _include the following. Others may be assigned._

• Open accounts for members. Enter membership information into terminal to setup new accounts and/or share draft applicants.
• Provide information regarding Credit Union products, services or policies.
• Reconcile checking accounts.
• Open share certificates of deposit and IRA accounts.
• Order member checks.
• Respond to member inquiries, researching problems and providing information or resolution.
• Greet members into the Credit Union and assist them or direct them to the appropriate area if needed.
• Perform file maintenance on member accounts.
• Perform Teller duties when needed

-
Marginal Job Functions:_

All other duties as assigned

-
Experience:_

A minimum of one year of customer service experience.

Teller or related Credit Union experience desired.

-
Other_
Skills:_

• Intermediate mathematical skill required (concepts and calculations involving decimals, percentages, fractions, etc.).
• Problem solving skills
• Knowledge of all Credit Union policies and procedures and all branch services and products.
• Professional, welldeveloped interpersonal skills necessary for servicing Credit Union members and projecting a positive image as a representative of the Credit Union.
• Excellent communication skills required, both oral and written, to interact with various levels of staff and Credit Union members.

A strong desire to make a difference in our members' lives.


Pay:
From $18.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Education:

• High school or equivalent (preferred)

Experience:

• Banking: 2 years (preferred)

Customer Service: 2 years (preferred)


Work Location:
In person