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    Customer Service Administrator - Fort Lauderdale, United States - Dewey Waters Ltd

    Dewey Waters Ltd
    Dewey Waters Ltd Fort Lauderdale, United States

    2 weeks ago

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    Description

    ****Customer Service Administrator****

    ****Customer Service Administrator****

    **Permanent Full-Time Position**

    **Location: Weston-Super-Mare**

    Dewey Waters is one of the UKs market leaders in the manufacture and supply of all cold water storage tanks. We specialise in sectional tanks and one-piece tanks and we offer standard size tanks or custom built tanks to suit individual project requirements. We also provide a range of other GRP manufactured products including housings and biofilters, as well as kiosks and cabinets. We provide full project management for jobs of all sizes and also offer our clients training on the installation of water tanks, this also includes providing installation services to the construction industry.

    The Customer Service Administrator will play a vital role in supporting the post-sale function working across both Dewey Waters and Tricel Environmental. The main responsibilities for the role is the progression of orders from receipt through to manufacture ensuring that the customer expectations are met or exceeded.

    **Duties and Responsibilities**

    Receiving incoming sales enquires via telephone and email for Environmental products.

    Providing customers with quotations from a set price list for Environmental products.

    Providing external sales staff with support including reporting information as required.

    Liaising with Sales Estimators / Engineers regarding information relevant to their key accounts.

    Establishing key information about the project / order using effective telephone questioning techniques.

    Obtaining further information about the project / customer from a soft filing system and sales team as required.

    Acknowledging orders with the customer and then processing the orders on IFS.

    Liaising with production to forecast stock and responsibility to ensure correct levels are maintained.

    Reviewing quotations on bespoke system to produce a parts list for the product purchased.

    Producing and issuing purchase orders for intergroup orders.

    Issuing job cards to the factory for manufacture.

    Liaising with customers and other departments to ensure products are delivered and installed to meet customers program and requirements to give customer satisfaction.

    Proactive and commercial approach to resolving logistic issues.

    Create a daily OTIF and shortage report as required.

    Updating and maintaining data on our bespoke system.

    Providing interdepartmental cover as required.

    Taking incoming telephone calls for all post sale queries.

    General accounting duties to support the team;

    Any other duties as assigned, to support the Company.

    **Skills/Qualifications**

    Excellent telephone manner.

    Customer service focused.

    Good working knowledge of MS Office and IT literate.

    Experience of working within a busy pressured environment.

    Good administration skills.

    Effective questioning and listening skills.

    Previous experience of mechanical services, plumbing or construction industry would be advantageous but not essential.

    Professional and friendly with the ability to quickly build a rapport, communicating both verbally and via email.

    Organised and efficient.

    Can-do attitude.

    Ability to work flexibly and using own efficiency.

    If you are interested in this exciting opportunity, please submit your up-to-date curriculum vitae with an accompanying cover letter detailing your suitability for the position via e-mail to Hannah Jones before the closing date.

    All applications will be treated in the strictest confidence.

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