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Washington, D.C.

    Scheduler - Washington, United States - Aston Carter

    Aston Carter
    Aston Carter Washington, United States

    3 weeks ago

    Default job background
    Contract
    Description

    Medical Scheduling Coordinator

    Apply for this Medical Scheduling Coordinator position with

    the DMV's largest hospital. This organization promises a full benefits package,

    lucrative salary, and an inclusive work environment. If you thrive working in a

    fast-paced environment, possess an experience in healthcare, have an itch to

    get into healthcare, and can

    navigate a computer with ease, this is an opportunity

    for you.

    You'll enjoy...

    • Great Benefits – Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k)
    • Top Local Company –Join the largest employer and hospital in Washington, D.C
    • Publicly Traded – Enjoy the stability of working for a publicly traded business
    • Best-In-Class Training – This client hires based on character, not just skillset as skills can be trained
    • Growth Opportunities – Look forward to the opportunity to cross-train and chase internal promotions

    A day in the role...

    1. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations such as HIPPA.
    2. Proactively assists patients in appropriately selecting physicians by subspecialty and location and cross sells the multiple locations or physicians available within sub-specialty per protocol.
    3. Completes call processing in an efficient manner consistent with national call center data benchmarks and MedStar standards. Remains aware of call volumes and works to handle the peak call volumes.
    4. Accurately completes the call screening and triage process per sub-specialty protocol and completes question guides completely and appropriately.
    5. Responds to telephone inquiries, emails, and all other modes of communication from all stakeholders and other internal or external customers regarding appointments, referrals, provider messages and services within MedStar in accordance with established guidelines.
    6. Demonstrates expert functional knowledge of resources such as GE Centricity Business (IDX), Med Connect EMR and other applications as required to assist with the caller's needs.
    7. Develops and distributes weekly reports of activity to assigned parties, if assigned.
    8. Displays characteristics of inquiry, empathy, courtesy, and respect during communication with customers.
    9. Ensures complete communication (closes the loop and follow-up) between key customer groups, including internal and external customers, in an appropriate and timely manner consistent with departmental service level agreements.
    10. Facilitates new patient registration and updates current registration for all relevant scheduling departments and subspecialties.
    11. Maintains protocol

    Hours 40 per week. This is a full time, long term

    contract to hire opportunity with a competitive salary.

    Necessary Skills and Strengths:

    Scheduling | Coordination | Healthcare

    Capabilities | Detail Oriented | Teachable

    Core Experience:

    2-4+ years administrative experience

    Experience working in fast-paced environments

    Customer service experience is required, while

    experience working

    with insurance is a major +

    Contact me with questions:

    About Aston Carter:


    Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

    At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

    Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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