Alena Hrakovich

With over 13 years of managerial experience I was lucky to get involved in a lot of aspects of business operations, which helped me realize that I am really passionate about project management. I believe every project is unique,  and requires its individual approach. I enjoy every step of project management, from request for proposals and building relations with vendors to brainstorm solutions for problems that arise during the implementation stage and reporting the project completion. Over the years of being involved in project management, I developed strong problem-solving and cross-functional teams management skills. I truly enjoy teamwork and brainstorming that are necessary for project management. Additionally, I took a lot of courses in leadership, team and personnel management, logistics, and negotiations. My work experience in property management and academic knowledge compliment each other and make me a great candidate for a career in construction project management. 

On-Site Community Manager, Quincy Court Condominium, Washington, DC                      

 April 2018-present                                                 

•  Maintain a high frequency of interaction with residents of 136 residential and two commercial units. 
•  Ensure onsite compliance with HOA rules and regulations. 
•  Conduct ongoing routine site inspection and reports. 
•  Establish and manage preventive maintenance. 
•  Manage community special projects, including carrying out and analyzing RFPs, RFQs and RFI, scheduling and coordinating vendors.
•  Oversee a team of seven employees. Hire and train new staff.

Property Manager, Imperial House Trust, Washington, DC                                       

July 2016-September 2020

•  Performed close liaison with vendors and tenants of four commercial and residential properties.
•  Appointed contractors and then monitored work performance. 
•  Held AR and AP duties.
•  Handled communications with DC OTR. Deducted $17000 from property tax bill. 

Assistant Manager, Imperial Valet Services INC, Washington, DC                                

October 2014-April 2018

• Investigated and resolved customer inquiries and complaints in an empathetic manner. 
• Met all customer call guidelines including service levels, handled time and productivity.
• Trained staff on operating procedures and company services.
• Generated financial statements and facilitated account closing procedures each month. 
• Performed AR duties including invoicing, researching chargebacks, discrepancies, and reconciliations. 
• Performed route manager duties by ensuring that deliveries are made on time and efficiently by optimizing routes and making necessary adjustments.

Server, Levante’s Restaurant-Washington, DC                                                   

September 2013-November 2014

• Displayed enthusiasm and knowledge about restaurant's menu and products. 
• Provided professional, friendly, and engaging service. 

Floor Manager, Famous Luigi's Restaurant, Washington, DC                                                 

July 2011-July 2013

• Upheld strict cash handling procedures. Closed out cash register and prepared cashier report.  
• Managed bar inventory and submitted orders with suppliers under $3000. 
• Identified problem situations skillfully resolved incidents to the satisfaction of involved parties.

 QuickBooks Certificate 

March 2016

Montgomery College

Rockville, Maryland

Associate of Arts, Business                                                 

December 2020

Montgomery College                                                                                                                                                                Overall GPA 4.0

Takoma Park, Maryland

Bachelor of Science, Management and Supply Chain Management                                                                              Spring 2023

University of Maryland at College Park                                                                                                                               Overall GPA 3.8

Robert H. Smith School of Business